Room Attendant - Housekeeping
About The Position
The Housekeeping Room Attendant maintains the cleanliness, organization, and appearance of guest rooms and public areas in accordance with resort standards. The role helps ensure guests have a clean, comfortable, and welcoming environment and requires attention to detail, pride in work, and exceptional service. The attendant cleans and services guest rooms and bathrooms, removes trash and used linens, replenishes supplies, and reports maintenance issues. They interact courteously with guests while respecting privacy, follow safety and sanitation procedures, coordinate with housekeeping colleagues and supervisors, restock supplies, and check rooms against resort standards before guest arrival. The role may also involve special cleaning projects such as deep cleaning, carpet care, and upholstery cleaning.
Requirements
- High school diploma or equivalent preferred.
- Previous housekeeping or cleaning experience in a hotel or resort environment preferred.
- Customer service or hospitality experience is an asset.
- Strong attention to detail and pride in delivering high-quality work.
- Ability to work efficiently and independently.
- Excellent time management and organizational skills.
- Dependable, honest, and professional in appearance and conduct.
- Ability to follow instructions and adapt to changing priorities.
- Ability to stand, bend, kneel, and reach for extended periods.
- Ability to lift, push, and pull up to 50 pounds.
- Ability to safely work with cleaning chemicals and use protective equipment as required.
- Ability to move quickly and efficiently to meet room-cleaning time standards.
- Must be available to work weekends and holidays, with flexible hours depending on occupancy levels.
Nice To Haves
- CPR and First Aid certification (preferred, not required).
Responsibilities
- Clean and service guest rooms according to resort standards, including making beds, dusting, vacuuming, and replenishing linens and amenities.
- Thoroughly clean and sanitize bathrooms, including fixtures, floors, and mirrors.
- Promptly remove trash, used linens, and room service items.
- Inspect rooms for maintenance needs and report issues or damage to management.
- Greet guests courteously and assist with reasonable requests.
- Promptly and efficiently fulfill guest preferences and requests.
- Maintain guest privacy and confidentiality.
- Provide excellent customer service and represent the resort professionally.
- Follow safety, sanitation, and cleaning protocols and use cleaning chemicals safely according to training and manufacturer instructions.
- Immediately report unsafe conditions, lost items, and maintenance concerns.
- Adhere to resort policies and procedures to maintain a safe and secure environment.
- Coordinate with housekeeping staff and supervisors to complete daily room assignments efficiently.
- Communicate guest concerns, room discrepancies, and special requests to supervisors.
- Assist team members with additional cleaning tasks during busy periods.
- Restock housekeeping carts with cleaning supplies and guest amenities.
- Notify the supervisor of low inventory or supply shortages.
- Keep storage areas organized and clean.
- Conduct final checks to ensure rooms meet cleanliness and presentation standards before guest arrival.
- Follow checklists and procedures to maintain consistent cleaning quality.
- Assist with assigned special cleaning projects, such as deep cleaning, carpet care, and upholstery cleaning.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
