Ambulatory Nursing Supervisor (RN)
The University of Kansas Health System • Overland Park, KS26d
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The University of Kansas Health System•Overland Park, KS
About The Position
Under the supervision of the Nursing Director, Ambulatory or Nurse Manager, Ambulatory, the Ambulatory Clinic Nurse Supervisor provides administrative and clinical support to the clinic. The supervisor assists with planning, organizing, directing, coordinating, and controlling clinic activities; assumes responsibility for patient flow and triage; and provides direct patient care. The role is responsible for efficient day-to-day clinic operations and effective use of resources to maximize productivity, while fostering collaboration and respect among physicians, nurses, and other healthcare team members. The supervisor supports regulatory compliance, operational performance, patient-care standards, staff development, and a safe, supportive clinic environment. Duties may vary by department or unit, and other duties may be assigned as required.
Requirements
- Bachelor's degree in Nursing.
- At least 2 years of RN experience.
- At least 1 year of ambulatory experience.
- Current active multistate Registered Nurse license in good standing in the state where the employee lives, or Basic Cardiac Life Support (BLS/BCLS) certification from the American Heart Association.
- Demonstrated leadership, communication, and interpersonal skills.
Nice To Haves
- Master's degree in Nursing.
- Previous RN experience in the specialty.
- Previous supervisory experience.
Responsibilities
- Maintain current knowledge of and ensure compliance with regulatory and professional standards of care.
- Assist the Ambulatory Clinic Manager with daily clinical and operational activities, including staff scheduling and monitoring provider clinic schedules to support effective resource management and quality improvement.
- Monitor clinic key performance indicators.
- Collaborate with clinic management, senior administration or directors, and physician leadership to establish patient-care standards and evaluate staff compliance.
- Mentor staff in clinical practice and patient and employee satisfaction.
- Maintain a safe, caring environment that supports health teaching, meets patient and family expectations, and provides culturally specific care.
- Respond sensitively, compassionately, and promptly to patient and family concerns or complaints.
- Use patient and staff satisfaction surveys, complaints, and patient safety events or root-cause analyses to plan and improve care, including through active mentoring, performance management, and MDI (monitoring daily improvement) boards.
- Assist with staff hiring, education, and performance evaluation, and work with clinic management and Human Resources on performance counseling and discipline.
- Create and maintain a supportive team environment and an atmosphere of respect and courtesy toward patients, staff, and colleagues.
- Recommend and provide opportunities for staff growth and development, and arrange appropriate staff education and training.
- Maintain clinical relevance and pursue self-development by keeping current on clinical, management, and healthcare topics.
- Promote professionalism in clinic culture and appearance, and encourage staff academic pursuit and continuing education through service-based certification goals.
- Perform the professional, clinical, and technical competencies of the assigned unit or department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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