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About The Position

Roper St. Francis Healthcare is hiring a care manager for Case Management at Bon Secours St. Francis Hospital. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift. The posting describes both Master Social Worker (MSW) Care Manager and Registered Nurse (RN) Care Manager functions. The social worker role provides interventions and discharge planning for patients and families, facilitates safe transitions across the continuum of care using hospital, community, and government resources, and provides clinical supervision to peers, social workers, and students as appropriate. The RN role coordinates care and transitions, identifies and assesses patients who need case management, and helps connect them with appropriate resources in a timely manner. Both roles use a collaborative, holistic approach that considers patients’ biopsychosocial, functional, cultural, spiritual, and financial needs. Care managers develop and monitor plans with patients, caregivers, and the healthcare team; document care and transition plans; support advance care planning, length-of-stay management, and readmission prevention; help remove barriers to care progression; and participate in interdisciplinary discharge rounds and process-improvement initiatives. They collaborate with revenue-cycle, patient-access, and other care-team partners, follow applicable CMS and Conditions of Participation requirements, and stay informed about community resources and clinical developments. The social worker role also provides clinical supervision where appropriate. The role serves patients across the lifespan, from neonates through geriatrics. Work takes place in a general office environment and may involve exposure to high stress, interruptions, noise, bright lights, physical or verbal altercations, hazardous substances or body fluids, infectious materials, adverse weather, and periods of working alone. Travel by car to off-site locations is required. Universal precautions and personal protective equipment are required.

Requirements

  • Bachelor of Social Work for the MSW Care Manager role.
  • Master’s degree in social work or a healthcare-related field is preferred for the MSW Care Manager role.
  • Bachelor of Science in Nursing is required for RSFH and preferred for BSMH for the RN Care Manager role.
  • BLS Basic Life Support certification from the American Heart Association is required.
  • Social worker license in the state of practice is required for the MSW Care Manager role; licensure is preferred in Virginia.
  • RN license in the state of work or coverage by a compact license is required for the RN Care Manager role.
  • At least 1 year of experience in a clinical setting is required.
  • Ability to prioritize simultaneous demands and tolerate frequent interruptions.
  • Skills in care management, discharge planning, patient advocacy, care planning and coordination, critical thinking, communication, conflict resolution, active listening, relationship building, problem solving, teamwork, and collaboration.
  • MSW Care Manager skills include social work, ethics and end-of-life ethics, clinical supervision, and Microsoft Office.
  • RN Care Manager skills include analyzing data, reimbursement methodologies, staffing workflow and bed allocation, clinical knowledge, tracking, local and state resources, and government and non-government payer practices, regulations, standards, and reimbursement.
  • Ability to provide care appropriate to patients’ ages and developmental needs across the lifespan.
  • Ability to perform shift work and meet the listed physical requirements, including manual and finger dexterity, near visual acuity, hearing alarms and telephone or audio recordings, and maneuvering the weight of patients (MSW role).
  • Ability to hear alarms and telephone or audio recordings and meet the listed physical requirements (RN role).

Nice To Haves

  • Accredited Case Manager (ACM) certification or Certified Case Manager (CCM) certification for the MSW Care Manager role.
  • At least 3 years of experience in an acute-care clinical setting.
  • Ambulatory or post-acute care coordination experience.
  • For the RN Care Manager role, ACM or CCM certification, or American Nurses Credentialing Center (ANCC) Nursing Case Management board certification.
  • Master’s degree in social work or a healthcare-related field for the MSW Care Manager role.
  • Bachelor of Science in Nursing for the BSMH RN Care Manager role.

Responsibilities

  • Identify and prioritize patients who need social services or care management, using a holistic assessment of relevant patient needs.
  • Develop, implement, monitor, and revise care plans with patients, caregivers, and healthcare-team members to support quality, cost-effective care and safe transitions.
  • Complete clear, concise, timely patient-record documentation, including transition plans, post-hospital needs, resources, and patient or caregiver involvement and preferences.
  • Use handovers at changes in level of care, staff changes, and care transitions (RN role).
  • Follow standardized processes for advance care planning, length-of-stay management, and readmission prevention.
  • Support denial prevention and medical necessity by addressing barriers to progression of care and participating in interdisciplinary discharge rounds.
  • Promote proactive care and timely testing and treatment, remove barriers, and help the care team identify appropriate alternatives to acute care.
  • Collaborate with revenue-cycle partners to help ensure appropriate patient classification as guided by the physician.
  • Work with patient access to ensure regulatory letters are delivered to patients promptly.
  • Participate in clinical outcome projects and care-management process-improvement initiatives.
  • Communicate respectfully and clearly, share responsibilities, and collaborate with peers and other care-team members to meet facility and department goals.
  • Follow CMS and Conditions of Participation requirements related to discharge planning and utilization management, and raise opportunities or concerns with leadership.
  • Stay current on community resources that support safe transitions and on clinical advancements related to the patient population.
  • Provide clinical supervision to peers, social workers, and students as appropriate (MSW role).
  • Use universal precautions and personal protective equipment, and follow infection-control policies.
  • Travel by car to off-site locations as required.

Benefits

  • Competitive pay, incentives, and referral bonuses.
  • 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage.
  • HSA/FSA options.
  • Life insurance.
  • Mental health resources and discounts.
  • Paid time off.
  • Parental and FMLA leave.
  • Short- and long-term disability.
  • Tuition assistance.
  • Professional development and continuing education support.

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