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Clinical Manager (RN) - CHoR Community Clinics - Days

VCU Health•Richmond, VA
•$92,290 - $152,277

About The Position

The Clinical Manager is responsible for managing clinical activities across clinics in a geographic region or specialty service line. In collaboration with Medical Directors, clinic leadership, and other stakeholders, the manager supports timely patient access, operational efficiency, practice productivity, fiscal integrity, patient satisfaction, and employee engagement. The role oversees clinic operations and clinical quality, including staffing plans, resource allocation, regulatory compliance, customer service, and continuous improvement. It may include facility and space management, vendor contracts, supply management, budget responsibilities, revenue-cycle initiatives, and coordination with medical school departments regarding new services or providers. The manager may provide direct patient care as needed and serve as interim operational leadership when local leaders are absent.

Requirements

  • Bachelor of Science in Nursing from an accredited program.
  • Current RN licensure in Virginia or an eligible compact state.
  • At least 5 years of clinical experience, including at least 2 years as an RN; clinical experience may include CMA, LPN, athletic trainer, or other clinical technical roles in healthcare.
  • At least 2 years of clinical supervisor or other clinical leadership experience.
  • Demonstrated cultural responsiveness, including commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice To Haves

  • Master’s degree.
  • Certification in a specialty area.
  • Management experience in an ambulatory environment.

Responsibilities

  • Manage multiple clinics across a geographic region or a specific service line, including locations with complex services or high patient volumes.
  • Develop and implement staffing plans with local clinic leadership and ensure appropriate coverage.
  • Interview, select, mentor, and evaluate RNs and potentially other staff; administer corrective disciplinary action as needed.
  • Evaluate patient care delivery and implement improvements in collaboration with physicians, clinicians, and other healthcare team members.
  • Direct the acquisition and allocation of human, material, and financial resources to support appropriate and cost-effective utilization.
  • Assist other managers and directors with development and monitoring of the annual budget as needed.
  • Provide direct patient care as needed and maintain clinical skills as appropriate.
  • Identify and implement opportunities and services that support the VCUHS strategic plan; participate in ambulatory services strategic planning.
  • Monitor clinic customer-service satisfaction and take timely action on identified issues with leadership teams.
  • Participate in interdepartmental and VCUHS committees to support consistent standards of practice and communication.
  • Ensure compliance with external licensing, accreditation, and regulatory standards.
  • Promote educational growth opportunities for nursing staff, including specialty certification and support toward advanced degrees.
  • Encourage and facilitate Evidence Based Practice projects and disseminate findings.
  • Coordinate with clinic leadership to ensure clinical staff maintain required education and competencies.
  • Serve as interim operational leader when local operational leadership is absent, as needed.
  • Manage facilities, local vendor contracts, space, staffing plans, supplies, budgets, and clinical quality and outcomes for assigned locations.
  • Coordinate with MCVP medical school departments on adding service lines or providers at a location.
  • Partner with access strategy efforts to promote access to care at assigned locations.
  • Manage regulatory and compliance policies for assigned locations.
  • Participate in charge reconciliation, denial management, and other revenue-cycle initiatives as applicable.
  • Participate in engagement and efficiency initiatives within assigned locations.
  • Perform other related duties as assigned.

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