About The Position

The Physician Practice Onboarding & Clinical Project Manager coordinates comprehensive onboarding for new physicians, advanced practice providers, and staff. The role serves as the central liaison among clinical teams, IT, HR, office leadership, credentialing, and revenue cycle departments to support a smooth, efficient transition. It ensures readiness of workflows, systems, equipment, and staff education. After initial orientation, the manager leads ongoing clinical workflow optimization and standardization across practices.

Requirements

  • Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in the State of Ohio.
  • Current BLS certification through the American Heart Association (AHA).
  • 2–3 years of experience in physician practice operations, office management, healthcare project management, or provider onboarding.
  • Strong familiarity with electronic medical records (EMR), schedule templates, clinical workflows, and everyday business computer applications.
  • Exceptional time management, organizational, and communication skills, with the ability to execute multiple projects.

Nice To Haves

  • Bachelor's degree in a related healthcare field.
  • Current ACLS certification through the American Heart Association (AHA).
  • Professional, collaborative, and positive approach when navigating challenging operational environments.

Responsibilities

  • Organize timelines, equipment, and personnel resources to manage provider transitions.
  • Plan and conduct operational assessments for onboarding setups, system updates, and offices experiencing workflow bottlenecks.
  • Coordinate go-live support resources, assist with application support during launches, and track issues for post-launch follow-up.
  • Conduct operational rounding across outpatient, perioperative, and inpatient settings to identify opportunities for care standardization.
  • Identify provider and staff education gaps and collaborate with training teams to develop and deliver targeted education.
  • Coordinate with quality teams to guide providers on performance expectations and compliance metrics.
  • Participate in Joint Commission readiness rounding to support alignment with OSHA, ODH, BOP, and TJC requirements.
  • Conduct 30-, 60-, and 90-day follow-up reviews to evaluate provider experience and workflow effectiveness and coordinate cross-departmental solutions.
  • Initiate, track, and maintain terminal distributor (TDDD) and CLIA certificates across Southwoods Physician Services locations.
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