Clinical Coordinator RN - Physician Practice

Lehigh Valley Health Network•Bethlehem, PA

1d•Onsite

About The Position

Assists with the daily operations of clinical staff, procedures, treatment, and support of a physician’s office health care team. Delivers and oversees patient care and functions as an integral member of the leadership team, with a focus on clinical support staff. Handles general administrative tasks such as scheduling, reception, front-end revenue cycle work, medical assistant duties, and other physician office tasks. Serves as a clinical resource for practice staff and is accountable for clinical staff orientation, education, skills competency, clinical office operations, and skills remediation. Facilitates seamless transitions and initiatives to enhance the patient care experience, including pre-visit planning and clinical intelligence tools across the continuum. The role oversees clinical operations and patient engagement, supports care coordination across settings, contributes to quality improvement, and may assume clinical and administrative responsibilities in the absence of the Director or Manager. The position is onsite at the Health Center at Bethlehem Township, with a day-shift schedule listed as Monday–Friday, 7:30 a.m.–5:00 p.m. variable.

Requirements

Associate’s Degree from an accredited school of nursing as an RN.
Three years of recent experience in a clinical setting.
Ability to initiate, accept, and adapt to change within a healthcare setting.
Ability to take initiative and function independently as well as collaboratively.
Excellent computer skills, including electronic medical records (EMR), Microsoft Word, PowerPoint, and Excel.
Time-management skills.
Mature emotional intelligence.
Project-management skills.
Licensed Registered Nurse in Pennsylvania.

Nice To Haves

Bachelor’s Degree from an accredited school of nursing as an RN.
Certified Ambulatory Care RN (CACRN) in Pennsylvania.

Responsibilities

Oversee clinical operations and facilitate patient engagement, including visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions-of-care follow-up, and other patient-focused initiatives.
Assume clinical and administrative responsibilities in the absence of the Director or Manager.
Complete end-of-day tasks, including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office closing procedures.
Prepare daily charts and maintain medical files and electronic medical records.
Obtain clarification of policy when necessary and use resources available through other departments.
Assess clinical staff competencies and provide remediation, as necessary, in collaboration with Clinical Services.
Coordinate care across settings for a designated population and ensure labs, studies, and referrals are completed and results are discussed with patients.
Provide regular feedback and involve colleagues in quality-improvement workflow development.
Foster staff accountability for adherence to policies, procedures, and professional practice.
Participate in and apply research in practice, and support practice and hospital goals and objectives.
Support clinical staff orientation, education, clinical skills competency, and clinical office operations.