Clinical Coordinator RN - Physician Practice

Lehigh Valley Health Network•Allentown, PA

3d•Onsite

About The Position

The Clinical Coordinator RN assists with the daily operations of clinical staff, procedures, treatment, and support for a physician’s office health care team. The role delivers and oversees patient care and is an integral member of the leadership team, with a focus on clinical support staff. It also handles general administrative and physician-office tasks, including scheduling, reception, front-end revenue cycle activities, and medical assistant duties. The coordinator serves as a clinical resource for practice staff and is accountable for staff orientation, education, clinical skills competency, clinical office operations, and skills remediation. The role facilitates initiatives that enhance the patient care experience, including pre-visit planning and use of clinical intelligence tools across the continuum. The position is onsite in Allentown and follows a Monday–Friday, 8:00 a.m.–4:30 p.m. schedule.

Requirements

Associate’s degree from an accredited school of nursing as an RN.
Three years of recent experience in a clinical setting.
Ability to initiate, accept, and adapt to change in a healthcare setting.
Ability to take initiative and function independently as well as collaboratively.
Excellent computer skills, including electronic medical records, Microsoft Word, PowerPoint, and Excel.
Time-management skills.
Mature emotional intelligence.
Project-management skills.
Registered Nurse license in Pennsylvania.
Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use. Patient-care providers may also need to kneel, bend, squat, and perform CPR.

Nice To Haves

Bachelor’s degree from an accredited school of nursing as an RN.
Certified Ambulatory Care RN (CACRN) certification in Pennsylvania.

Responsibilities

Oversee clinical operations and facilitate patient engagement, including visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions-of-care follow-up, and other patient-focused initiatives.
Assume clinical and administrative responsibilities in the absence of the Director/Manager.
Complete end-of-day tasks, including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office closing procedures.
Prepare daily charts and maintain medical files and electronic medical records.
Obtain clarification of policy when necessary and use resources available through other departments.
Assess clinical staff competencies and provide remediation as needed, in collaboration with Clinical Services.
Coordinate care across settings for a designated population and ensure labs, studies, and referrals are completed and results are discussed with patients.
Provide regular feedback and involve colleagues in developing quality-improvement workflows.
Foster staff accountability for adherence to policies, procedures, and professional practice.
Participate in and apply research in practice, and support practice and hospital goals and objectives.