Clinical Coordinator RN - Physician Practice

Lehigh Valley Health Network•Laurys Station, PA

2d•Onsite

About The Position

The Clinical Coordinator RN assists with the daily operations of clinical staff, procedures, treatment, and support in a physician’s office. The role delivers and oversees patient care and serves as an integral member of the leadership team, focusing on clinical support staff. It also handles general administrative tasks, including scheduling, reception, front-end revenue cycle, medical assistant duties, and other physician-office tasks. The coordinator serves as a clinical resource for practice staff and is accountable for staff orientation, education, clinical skills competency, clinical office operations, and skills remediation. The role facilitates patient-care initiatives, including pre-visit planning and use of clinical intelligence tools, to support seamless transitions and improve the patient experience across the continuum of care.

Requirements

Associate’s degree from an accredited school of nursing as an RN.
Three years of recent experience in a clinical setting.
Ability to initiate, accept, and adapt to change in a healthcare setting.
Ability to take initiative and function independently as well as collaboratively.
Excellent computer skills, including electronic medical records (EMR), Microsoft Word, PowerPoint, and Excel.
Time-management skills.
Mature emotional intelligence.
Project-management skills.
Registered Nurse (RN) license in Pennsylvania.

Nice To Haves

Bachelor’s degree from an accredited school of nursing as an RN.
Certified Ambulatory Care RN (CACRN) certification in Pennsylvania.

Responsibilities

Oversee clinical operations and facilitate patient engagement, including visit flow, clinical triage, EMR clinical intelligence tools, pre-visit planning, transitions-of-care follow-up, and other patient-focused initiatives.
Assume clinical and administrative responsibilities in the absence of the Director/Manager.
Complete end-of-day tasks, including running applicable reports, identifying no-show patients and notifying appropriate personnel, completing daily batching tasks, and performing other office-closing procedures.
Prepare daily charts and maintain medical files and electronic medical records.
Obtain policy clarification when necessary and use resources available through other departments.
Assess clinical staff competencies and provide remediation, as necessary, in collaboration with Clinical Services.
Coordinate care across settings for a designated population and ensure labs, studies, and referrals are completed and results are discussed with patients.
Provide regular feedback and involve colleagues in quality-improvement workflow development.
Review clinical staff competencies and provide remediation, as necessary.
Promote staff accountability for following policies, procedures, and professional practice standards.
Participate in and apply research in practice, and support practice and hospital goals and objectives.