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Rehab Care Manager /RN

DCH Health Care Authority•Northport, AL
•Onsite

About The Position

The Rehab Care Manager works collaboratively with internal and external interdisciplinary healthcare team members to facilitate patient care through effective utilization and monitoring of healthcare resources. The role takes a leadership role in safe discharge planning and in achieving desired clinical and financial outcomes. The Rehab Care Manager coordinates care and services throughout the acute rehabilitation stay and across the continuum of care. The position assesses patients, coordinates transitions, monitors utilization, and collaborates with physicians, patients, families, social workers, and other care team members. It develops and updates comprehensive transition plans, coordinates post-acute services, provides patient and family education and support, and documents plans in the electronic medical record. The role also serves as a resource on care management, supports professional standards and safety, and follows DCH Health System policies and behavioral standards.

Requirements

  • Current Alabama RN licensure.
  • At least 2 years of RN experience.
  • Knowledge of managed care, governmental payers, and third-party reimbursement.
  • Skill using Microsoft Office applications and information systems, including MIDAS.
  • Demonstrated critical-thinking skills and ability to prioritize workload.
  • Ability to exercise clinical judgment and make autonomous decisions.
  • Strong interpersonal skills for professional and lay interactions.
  • Strong organizational skills.
  • Working knowledge of performance-improvement activities.
  • Working knowledge of data-management and reporting practices.
  • Strong communication skills.
  • Ability to form positive, collaborative relationships with physicians, colleagues, hospital staff, patients, families, and external contacts.
  • Ability to provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Ability to encourage mutual trust, respect, and cooperation among team members.
  • Ability to communicate with people outside the organization and represent the organization to the public, government, and other external sources.
  • Ability to work independently or within a team structure.
  • Ability to read, legibly write, speak, and comprehend English.
  • Ability to operate a telephone and computer.
  • Ability to tolerate prolonged periods of sitting, standing, and/or walking; reach reasonable distances to handle equipment; and demonstrate good manual and finger dexterity.
  • Ability to perform the duties with or without reasonable accommodation.
  • Normal hearing and vision, or correction to within the normal range.
  • Physical presence onsite is essential.
  • Ability to perform light work, exerting up to 20 pounds occasionally, up to 10 pounds frequently, and negligible force constantly to move objects.

Nice To Haves

  • BSN and/or a related bachelor’s degree in a healthcare field.
  • Relevant experience in utilization management and/or case management.

Responsibilities

  • Complete face-to-face assessments of new patients in the caseload within 72 hours or the next business day to determine inpatient rehabilitation appropriateness, level of care, and care-planning needs.
  • Consult attending physicians about potential care-transition barriers identified during assessment.
  • Coordinate the transition process with the multidisciplinary team and the patient or family, and help execute plans and interventions that facilitate the stay and manage length of stay.
  • Proactively facilitate patient care conferences and complex case conferences to reduce avoidable readmissions and delayed discharges.
  • Provide Medicare patients with an Important Message notice and choice, as appropriate.
  • Identify and report process-improvement opportunities.
  • Monitor and facilitate the appropriateness of tests, procedures, consultations, treatment plans, and resource utilization.
  • Collaborate with social workers for patients with complex clinical, financial, or psychosocial needs.
  • Review physician orders and patient progression daily, intervening with care coordination as needed.
  • Collaborate with other departments to eliminate barriers to care as necessary.
  • Participate in interdisciplinary team conferences and meetings, promote comprehensive coordinated care plans, and monitor progress against goals.
  • Provide clear and timely information about the patient’s plan of care to the next provider.
  • Build trusting relationships with attending physicians, patients and families, and other healthcare team members.
  • Maintain contact with patients, families, physicians, and team members to support cost-effective care and use of appropriate in-network providers.
  • Establish caring relationships with patients and caregivers, promote patient engagement, and guide them through the transition phase.
  • Develop comprehensive care-transition plans in accordance with clinical guidelines and standards of care; organize, secure, integrate, and modify resources needed to meet plan goals.
  • Document the plan of care and updates or changes in the electronic medical record.
  • Arrange home care, durable medical equipment, infusion, and other post-acute services in partnership with the social worker and appropriate services.
  • Maintain working relationships with community providers.
  • Assist with medication issues for patients as needed.
  • Assist in obtaining legal guardianship and competency determinations, handle adoption-related situations and cases involving abuse concerns, and ensure required legal documents are completed.
  • Collaborate with the Director of Rehab as needed.
  • Provide counseling and support as needed.
  • Identify cases that may benefit from palliative care and request palliative consultations as needed.
  • Serve as a resource to patients, physicians, administration, and other disciplines regarding care management functions and expertise.
  • Participate in defining, maintaining, and interpreting care management standards of practice.
  • Assess and educate patients and families about community agencies and resources.
  • Educate and reinforce early identification of changes in patient condition and care-transition plans.
  • Take responsibility for professional growth and share knowledge with coworkers and other healthcare providers.
  • Perform assigned work safely, follow departmental safety standards, and report unsafe activities, conditions, hazards, or safety violations promptly.
  • Maintain performance, patient and employee satisfaction, and financial standards established in performance evaluations.
  • Meet compliance requirements in the Employee Handbook and adhere to DCH Behavioral Standards and all DCH Health System policies and procedures.
  • Perform essential job functions in a way that ensures safety, identify and reduce unsafe practices, and take appropriate action to reduce risks and hazards.
  • Use electronic mail, time and attendance software, learning management software, and the intranet.
  • Perform other duties as assigned.

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