Rma Jobs

About The Position

Requirements

• Strong Communication skills: Mastery of written and spoken English required
• Strong Troubleshooting skills
• Strong ability to instruct people on technical issues
• Bachelor's Degree in Electrical Engineering or similar
• Experience with programming (Python, C)
• Experience with networks (TCP/IP,SSH,Modbus, 2.4GHz, Zigbee, VLANs, IPv4)

Nice To Haves

• Automation experience
• Knowledge of solar industry and worksite protocol preferred
• 2+ years engineering experience preferred
• Background in solar/renewables and SCADA experience
• Bilingual (English/Spanish) preferred

Responsibilities

• Provide remote support for Commissioning Technicians, SCADA, and O&M teams
• Use data from the Genius Tracker system to monitor and remediate faults in the system
• Handle incoming RMA requests from customers and work with them to resolve faults
• Interface with Genius Tracker system with SSH and TCP/IP python scripts to send commands and get data
• Network Configuration of tracker devices to project VLANs to integrate with customer SCADA.
• Tracker Performance Verification
• Documentation of commissioning and site performance efforts
• Travel to site to train technicians or accelerate timelines
• Collaborate with customers and provide feedback and updates on project status
• Assist in QA/QC testing of new releases and provide actionable feedback

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement