Distribution RMA Operations Specialist

Expeditors•Irving, TX

4h•Onsite

About The Position

Expeditors, a Fortune 500 company with over 17,000 professionals across 300+ locations worldwide, specializes in global supply chain management, offering customized solutions and integrated information systems for international trade. The company fosters professionalism, leadership, and a friendly environment, emphasizing an innovative, customer service-based approach to logistics, believing employees are their greatest competitive advantage. The Distribution Operations Specialist is responsible for ensuring accurate and efficient daily operations of all distribution accounts. This role combines warehouse responsibilities with customer service support, operating on a Monday to Friday shift from 1pm to 10pm.

Requirements

Minimum 6 months or more in a warehouse-related role
Minimum 2 years in a customer service support role
Basic math, reading, and writing abilities
Proficiency in software applications such as MS Word and MS Excel
Good communication skills
Typing speed of 30 wpm and 10-key proficiency
Ability to work independently with minimal supervision
Must be able to lift up to 50 lbs
Excellent work habits
Background check may be required based on location

Nice To Haves

High school degree preferred
Inventory control and/or distribution operations experience

Responsibilities

Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
Receive, count, and inspect inbound shipments accurately.
Safely unload shipments and move products to appropriate storage locations, utilizing forklift if qualified.
Maximize space usage in storage areas and ensure proper stock rotation.
Pick orders accurately and transport them to shipping locations using material handling equipment.
Verify outbound shipments for accuracy and completeness.
Maintain equipment and assigned areas in a neat, clean, and orderly fashion.
Keep accurate inventory records, assist in physical inventories, and cycle counts.
Must be able to lead, train and coordinate warehouse contract labor to execute all functions according to Expeditors operational excellence expectations
Process and input customer orders and distribution accounts accurately.
Generate necessary paperwork and information for work orders.
Run stock reports to check product availability.
Provide accurate and timely daily operational reports.
Conduct invoicing and handle billings with associated documentation.
Coordinate special shipping requests with relevant departments.
Trace orders and notify customers of any updates.
Maintain excellent working relationships with customers, promptly responding to inquiries and resolving complaints.
Handle returned merchandise efficiently and ensure proper credit is given to the customer.
Assist with clerical tasks, filing, and research.
Support DST Supervisor in keeping and updating SOPs, process checklists and training guides