RMA Engineer

Astemo Indiana•Harrodsburg, KY

1d•Onsite

About The Position

We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams. The Quality Engineer will lead initial customer communication, coordinate cross-functional internal responses, and drive timely problem resolution. This role requires strong multitasking ability, technical troubleshooting skills, and the ability to translate complex technical findings into clear customer-facing communication.

Requirements

Bachelor’s degree in engineering (Electrical preferred, others considered)
Strong multitasking and organizational skills with ability to manage multiple open issues
Proven troubleshooting and structured problem-solving ability
Excellent written and verbal communication skills
Strong customer-service mindset and professional presence

Nice To Haves

Experience in automotive quality environments
Experience with electronics products or manufacturing
Ability to read and interpret electrical schematics and mechanical drawings
Working knowledge of automotive quality systems and tools, including: IATF / AIAG core tools
PPAP
PFMEA/Control Plans
8D problem solving
Change Management processes
Experience working directly with OEM customers

Responsibilities

Serve as a primary quality contact for OEM customers regarding product and process quality issues
Manage multiple active quality issues simultaneously and maintain clear status tracking and follow-up
Lead customer response and ongoing written and verbal communication
Coordinate cross-functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues
Lead and support containment, root cause analysis, and corrective action activities
Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation
Interpret and explain technical findings clearly to customers and stakeholders
Conduct shop floor investigations with production and engineering teams to troubleshoot defects
Support and drive change management activities including process/product changes and customer approvals
Support PPAP submissions and customer change approvals as required
Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes
Track corrective actions to closure and verify effectiveness
Support continuous improvement and defect reduction initiatives