RMA Coordinator

Precinmac•Albany, OR

11h•$23 - $33•Hybrid

About The Position

The RMA Coordinator manages the end-to-end return process for customer products and materials, ensuring timely authorization, receipt, inspection, disposition, and credit/replacement issuance. This role partners closely with Customer Service, Quality, Production, Warehouse, and Finance to drive root-cause visibility, reduce repeat returns, and improve customer satisfaction. The RMA Coordinator maintains accurate records, reconciles returns against policy, and provides actionable reporting on trends and cost of returns.

Requirements

2–4 years of experience in returns, customer service, supply chain, or quality in a manufacturing environment.
Proficiency with ERP systems (e.g., Syteline/SAP/Oracle/Dynamics/NetSuite), CRM/ticketing, and Excel.
Working knowledge of MRB, RTV, CAPA, and defect classification.
Strong communication, attention to detail, and problem-solving skills.
Strong verbal and written communications skills.
Ability to overcome language and cultural barriers.
Requires the ability to define problems, collect data, establish facts and draw valid conclusions.

Nice To Haves

Experience with ISO 9001 environments, lean manufacturing, or Six Sigma.
Familiarity with planning and manufacturing best practices
Familiarity with semiconductor and/or aerospace industry(s)
Familiarity with serialized/lot-controlled products and warranty processes.

Responsibilities

Manage end-to-end RMA processing, ensuring all returns are authorized, received, inspected, and resolved in alignment with company policies and timelines.
Review and validate RMA requests for completeness, warranty eligibility, and purchase history.
Issue RMA numbers and provide clear return instructions, timelines, and expectations to customers.
Coordinate inbound logistics with Warehouse; monitor return shipments and resolve delays or discrepancies.
Ensure proper identification, and routing of returned materials to the MRB area.
Partner with Quality to perform inspections and document defect data, including failure analysis and fault determination.
Collaborate with Manufacturing to assess repair scope, labor requirements, and replacement needs.
Facilitate disposition decisions (repair, replace, credit, scrap, rework, return-to-vendor) in alignment with internal teams and customer agreements.
Enter and manage RMA transactions in ERP/CRM systems, including job creation, tracking, and closure.
Process credits, replacements, and warranty claims; ensure accurate inventory adjustments and financial reconciliation.
Serve as the primary customer contact for RMA status updates, quotes, and final resolution.
Communicate evaluation results and manage customer approvals for disposition actions.
Support Engineering and Quality in CAPA activities; track and report on recurring issues.
Maintain RMA documentation, SOPs, and audit-ready records in compliance with quality standards.
Ensure adherence to safety, EHS, and regulatory requirements, including traceability of serialized or lot-controlled products.
Provide support for general planning and scheduling activities as needed, including assisting with production planning, prioritization of work orders, and coordination of resources to meet business demands.