RMA Coordinator

Nextek, Inc.•Madison, AL

2d•Onsite

About The Position

Nextek, Inc. is a niche market, technology-driven Electronics Manufacturing Services (EMS) company, founded in 1995. We offer precision electronic assembly and engineering services to customers with needs-driven, non-commodity products. We partner with companies who have unique product needs and who seek a high level of reliability, commitment, and professional service from their manufacturing partners.

Requirements

RMA administration
Issuing RMA Sales orders
Customer correspondence
Scanning inbound product
Verification of work order numbers
Issuing Receipt Purchase Orders
Generating receipt files
Generating RMA work packets
Maintaining RMA files
Verifying Factory Logix readiness
Creating inbound scans for non-serialized product
Releasing RMA product into Factory Logix database
Tracking RMA backlog and shipment plans
Work Order Release and cost collection
Updating Sales Orders
Reconciling Epicor and Factory Logix databases for RMAs
Final Work Order cost collection for non-warranty product
Managing RMA database shutdown/phase-out
Managing Epicor RMA database startup
Reporting weekly RMA trends
Coordinating debits/replacement product
Working with Factory Logix database for regular production
Scrap assignments
Periodic reconciliation of Epicor to Factory Logix work order balances
Tracking and recording daily SMT production rates
LAB and Misc Sales Order Management
Coordinating quotes for work
Initiating invoicing and program completion
Maintaining accurate Sales Order Backlog for LAB/Misc orders
Maintaining LAB/MISC order files
Coordinating aged receivables

Nice To Haves

Experience with Factory Logix database
Experience with Epicor database
Experience with SMT production tracking

Responsibilities

Issuing the RMA Sales order (describing the scope of work)
Corresponding / Communicating with the Customer as required
Scanning inbound product / verification of work order #’s rec’d
Issuing Receipt Purchase Order number records
Generating receipt files for product receipts.
Generating RMA work packet / maintaining completed RMA files.
Verification of Factory logix readiness for work order launch
Creating inbound scans for non serialized product
Releasing the RMA product into Factory Logix data base.
On going / real-time status of the RMA backlog / shipment plans
Work Order Release and cost collection, and updates to Sales Orders
Reconciliation of Epicor and Factory Logix data base as it relates to RMA’s
Final Work Order cost collection as it relates to Non Warranty product
Manage the shut down / phase out of the old RMA database
Manage the start up process for Epicor RMA database
Report Weekly RMA trends.
Coordinate Debit and/or replacement product with CSR’s, PM’s, or Finance as req’d by the product classification.
Operate in compliance to guidelines in procedure CS-0004 WIP Product Data Management
Work with Factory Logix data base as it relates to regular production.
Duties will include scrap assignments and periodic reconciliation of Epicor to Factory Logix work order balances.
Responsible for tracking and recording daily SMT production rates in support of the Master Scheduler.
Responsible for all LAB and Misc related Sales Order Management.
Responsible for coordinating quotes for work
Initiating related invoicing and program completion
Maintaining accurate Sales Order Backlog as it relates to LAB/Misc orders.
Maintain LAB/MISC order files
Responsible for coordinating aged receivables with/for associated sales orders
Will provide periodic back up support for the stockroom in kit auditing.