RMA Coordinator

Supermicro•San Jose, CA

15h•Onsite

About The Position

Supermicro is headquartered in San Jose, CA, and is a global leader in high-performance, high-efficiency server technology and innovation. We are looking for an RMA Coordinator who can work closely with all related departments to meet priority on customer requests daily. This position requires following work instructions to carry out assignments correctly and meet tight schedules. The role is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.

Requirements

Minimum of AA degree or equivalent working experience preferred
at least 3 years’ experience in electronics or computer industry as RMA coordinator preferred
Excellent in written, interpersonal communications and organization skills
Detail oriented and good time management
Multi-tasking with effective decision making
Independent person and also a strong team player
Proficient with MS office

Responsibilities

Handling defective parts and dealing with vendors for RMA process
Packaging and shipping coordination of incoming and outgoing power supplies
Focusing on power supplies and related products for vendor return
Physical inventory transfer within departments and inventory management
Coordinating incoming and outgoing parts, and work to close open issues
Focusing on outstanding RMA inventory with vendors for call back actions
Working close with vendors for special parts request, FAR and feedback for urgent case
Handle the day-to-day RMA Receiving activities
Manage timely processing of RMAs to meet Service Agreements
Maintain daily productivity / workflow reports and open issues
Assist Customer Service with RMA Authorization processing as needed
Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
Maintain, review and update process documentation on a regular basis; creating new documents as required
Review current processes on a regular basis and implement new processes as required