Restaurant Manager Jobs

About The Position

Requirements

• High school diploma or GED required.
• Two to four years of progressively responsible dining-services experience required.
• Previous supervisory experience, including scheduling, coaching, performance management, and daily workforce deployment, required.
• Certified Dietary Manager (CDM) credential required. If not held at hire, the employee must enroll in an approved program within 30 days and complete program and credentialing requirements within one year; certifications must remain in good standing.
• ServSafe Manager certification required within 30 days of employment if not held at hire.
• Experience with financial oversight, including labor management, cost control, and operational performance metrics.
• Experience in resident- or customer-facing service environments requiring high satisfaction and service recovery.
• Experience using POS systems, dining technology platforms, and billing systems.
• Experience ensuring compliance with food-safety and regulatory requirements.
• Demonstrated ability to lead and manage multi-unit dining operations in a fast-paced environment and make sound independent operational decisions, particularly without senior leadership present.
• Excellent interpersonal and communication skills for engaging with residents, families, staff, and leadership.
• Ability to manage conflict, address concerns, and execute effective service recovery.
• Strong analytical, organizational, and problem-solving abilities, including evaluating operational data, identifying trends, and implementing improvements.
• Knowledge of food safety, sanitation, and regulatory requirements in healthcare or senior living, and ability to ensure compliance with federal, state, and local regulations.
• Proficiency with dining systems, including POS/KDS platforms and billing systems; strong computer skills, including Microsoft Office and operational reporting tools.
• Ability to manage competing priorities in a dynamic, high-volume environment with strong attention to detail, accuracy, and consistency.
• Ability to maintain confidentiality and exercise sound judgment.
• Flexibility to work evenings, weekends, holidays, non-traditional hours, and during inclement weather as required.
• Ability to communicate effectively by talking, hearing, and writing, and sufficient visual acuity to read printed materials and computer screens.
• Ability to frequently stand and walk and occasionally sit, climb, bend, crouch, kneel, reach, push, and pull; ability to move up to 25 pounds frequently and up to 50 pounds occasionally.
• Required medical screening, criminal history clearance, FBI fingerprint clearance if the employee has not lived in Pennsylvania for the last two years, and I-9 clearance.
• Valid Pennsylvania driver’s license and acceptable motor vehicle record if operating a company vehicle.

Nice To Haves

• Associate degree in foodservice management, hospitality, culinary arts, business, or a related field.
• Healthcare, senior living, rehabilitation, or long-term care dining experience.

Responsibilities

• Oversee daily dining operations in all Healthcare restaurants and provide on-site leadership during peak service periods, evenings, weekends, and emergencies.
• Ensure consistent execution of food production, operational, food quality, presentation, and service standards.
• Lead, supervise, coach, and hold department staff accountable for performance, conduct, and service standards; support team development, engagement, retention, and professional growth.
• Oversee staffing, scheduling, labor deployment, recruiting, interviewing, selection, onboarding, performance evaluations, corrective action, and retention activities for assigned team members.
• Complete required performance, talent, and values-alignment assessments, including People Analyzer Tools (PAT), and use results to support coaching, recognition, development, and accountability.
• Review and approve employee timekeeping and payroll information, including missed punches and discrepancies, according to deadlines and procedures.
• Ensure physician-ordered and clinically approved diets, allergies, texture modifications, and other dietary requirements are accurately entered and maintained in applicable dining systems and reflected in menus.
• Coordinate with Healthcare areas regarding new admissions, diet updates, and dietary concerns; order and maintain approved resident nutritional supplements in accordance with clinical direction and organizational procedures.
• Complete assigned QAPI audits, document findings, implement corrective actions within the role’s authority, and escalate unresolved concerns.
• Monitor sanitation, temperature, cleaning, and food-safety logs; address deficiencies and retain documentation according to organizational and regulatory requirements.
• Communicate and document Healthcare dining events, programs, operational activities, and required posted menus; attend assigned resident council meetings and follow up on feedback.
• Meet regularly with Healthcare administrators and operational or clinical leaders to review resident needs, events, service concerns, staffing, and improvement opportunities.
• Maintain accurate and timely documentation and communication related to dining operations, service issues, and performance.
• Promote a welcoming, hospitality-driven dining environment; engage with residents, families, and guests and respond promptly to feedback and concerns.
• Monitor resident satisfaction, review feedback trends, and drive service improvements and recovery.
• Enforce Dining Services policies and procedures, including sanitation, infection control, uniform standards, conduct expectations, resident rights, HIPAA privacy, confidentiality, and applicable healthcare regulations.
• Ensure team members meet required training, certification, and competency standards, and comply with applicable federal, state, and local requirements.
• Support budget adherence and cost control for labor, food, and supplies; monitor meal counts, productivity, and operational metrics; identify opportunities to improve efficiency and reduce waste.
• Oversee POS, KDS, and other dining technology platforms for accuracy and effectiveness; ensure resident dining charges are accurate and support billing audits, including PCC/Cubigo processes.
• Support setups and execution of special functions in Healthcare restaurants, ensuring quality, service, and budget expectations are met.
• Coordinate with other departments to support resident needs, coordinated service delivery, and operational efficiency.
• Drive process consistency and initiatives that improve efficiency, service delivery, workflow, and performance across venues.
• Participate in ongoing training, leadership development, and succession planning.
• Complete Highlands Hearthstone Ambassador training within 30 days of employment.
• Meet the position’s physical demands and comply with applicable medical screening, clearance, and work authorization requirements.