Restaurant Manager - DraftKings Sports & Social Troy, MI
About The Position
DraftKings Sports & Social Troy is a sports-and-entertainment destination at Somerset Collection in Troy, Michigan. The venue features a 32-foot media wall, more than 20 HDTVs, food and beverages, live music, a lounge, a crush bar, an outdoor patio, and games. The Restaurant Manager supervises the daily operation of one or more food and beverage outlets or an assigned area. The role helps ensure regulatory compliance, high service standards, guest satisfaction, effective staff training, and the security and upkeep of restaurant equipment, facilities, inventory, and financial transactions. The manager also supports marketing and menu initiatives, monitors financial performance, manages costs and labor, and may coordinate special events.
Requirements
- High school diploma or equivalent.
- At least 1–2 years of restaurant management experience in a full-service restaurant, nightclub, or similar setting.
- Fluent English.
- Alcohol awareness certification and/or a food service permit or valid health/food handler card, as required by local or state government agency.
- Ability to communicate effectively with guests, employees, and third parties.
- Reading and writing abilities for paperwork, management reports, inventory ordering and receiving, and instructions.
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances.
- Problem-solving, reasoning, motivation, organization, and training abilities.
- Ability to carry or lift items weighing up to 75 pounds; move about the outlets safely and efficiently; handle food, objects, products, and utensils; and bend, stoop, and kneel.
Nice To Haves
- Hospitality Management degree or some college.
- Fluency in languages other than English.
Responsibilities
- Ensure compliance with service standards, operating procedures, and applicable federal, state, and local health, safety, and other regulations.
- Supervise day-to-day activities of one or more food and beverage outlets or an assigned portion of the operation.
- Plan and organize work; communicate and enforce policies and procedures.
- Recommend or initiate salary, disciplinary, and other staffing-related actions in accordance with company rules and policies.
- Alert management to potentially serious issues.
- Ensure staff are properly trained and certified and have the tools and equipment needed to perform their jobs.
- Ensure guests are greeted, respond appropriately to complaints, and establish and implement service recovery guidelines to support guest satisfaction.
- Assist in creating programs and promotions to market menu items, increase sales, and increase guest patronage.
- Assist with developing and implementing menus and local food and beverage marketing programs, and participate in system-wide marketing programs.
- Monitor restaurant performance using guest feedback and financial results, and initiate corrective action as needed.
- Maintain procedures for securing and properly storing inventory and equipment; safeguarding money, credit, and financial transactions; replenishing supplies, inventory, and uniforms; minimizing waste; and controlling costs.
- Participate in inventory counts.
- Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within food and beverage outlets.
- Assist in preparing the annual operating budget in support of outlet objectives.
- Ensure restaurant equipment is operational and regularly cleaned.
- Ensure restaurant facilities are cleaned, vacuumed, and stocked according to anticipated business volumes.
- Coordinate special events scheduled for the venue, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
