Restaurant Manager - Red 8

Wynn Resorts•Everett, MA

12h

About The Position

The Restaurant Manager at Encore Boston Harbor manages the daily operations of the designated restaurant, including staffing and labor management, ordering and inventory, guest service, and execution of food and beverage standards for preparation and presentation. The role manages departmental strategy in alignment with the overall property strategy, pursues departmental and company success, maintains Encore standards, and supports excellent guest and team-member experiences. The manager oversees departmental goals, policies, operating procedures, performance, records, and reports; ensures compliance with applicable policies, laws, regulations, and controls; and leads hiring, performance management, training, and employee engagement. The position also oversees restaurant readiness, opening and closing procedures, environmental settings, shift briefings, service quality, guest relations, and resolution of guest and team-member concerns. The manager must manage competing priorities in a demanding hospitality environment and may perform other job-related duties as assigned.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain an alcohol awareness card.
High school degree or equivalent required.
Minimum 5 years of full-service restaurant experience required.
Strong computer skills and proficiency in POS systems, purchasing software, warehouse requisition software, time-keeping software, and Microsoft Office.
Experience with planning and project management.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to respond to common inquiries from employees or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence and present information effectively in individual and group settings.
Ability to perform basic mathematical calculations, interpret reports, and create reports upon request.
Ability to talk and hear regularly; stand, walk, sit, and use hands to handle objects, tools, or controls regularly; and occasionally reach, climb or balance, stoop, stretch, bend, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Moderate physical ability, including lifting or maneuvering at least 30 pounds and varied instances of standing and walking.
Must be able to interact professionally with internal and external guests.
Must be able to work varying schedules to reflect property business needs.

Nice To Haves

Bachelor’s degree in hotel or restaurant management, or equivalent experience.
Three years of experience in a leadership role preferred.
Knowledge of union and non-union working environments.
A second language.

Responsibilities

Implement Encore Boston Harbor core values and property and department standards.
Manage short- and long-term departmental goals, objectives, policies, and operating procedures; monitor operational effectiveness and make changes for improvement.
Manage departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Manage the performance of team members within the area of responsibility.
Monitor departmental activities to ensure applicable internal policies, laws, regulations, and controls are enforced.
Ensure the department maintains a high level of property-wide service and satisfaction.
Facilitate communication through regularly scheduled meetings with departmental team members and other departments.
Lead hiring, performance management, employee engagement, training opportunities, and feedback; create a motivating environment.
Keep informed of departmental developments and recommend ways to maximize department and company success.
Manage internal and external guest relations and address guest and team-member issues.
Manage multiple priorities and meet deadlines in stressful, high-pressure situations.
Promote positive, fair, and ethical relations with team members, contractors, and the host and surrounding communities.
Oversee implementation of standards in the departmental standards and procedures manual.
Ensure staff follow opening and closing procedures and that the facility is correctly prepared.
Check that sound, lighting, and temperatures are set correctly.
Conduct shift briefings covering VIPs, special occasions, daily specials, product features, and property-wide events.
Encourage and motivate staff to provide optimum service during all shifts.
Share recommendations and guest comments with the General Manager or Director of Restaurants.
Resolve guest complaints and team-member difficulties.
Prioritize safety and follow department and company safety standards.
Maintain industry knowledge through continuing education and training.
Perform other job-related duties as assigned.