Assistant Restaurant Manager - Red Orchid

Gaming Enterprise•Prior Lake, MN

About The Position

The Assistant Restaurant Manager manages staff and activities of the restaurant food-services operation to ensure a pleasant guest experience and efficient operations. The role applies high guest-service standards and assumes Restaurant Manager responsibilities to cover hours of operation. The Assistant Restaurant Manager supports team members, works with guests and the culinary team, and helps maintain service, food-quality, safety, and operational standards at Red Orchid at Mystic Lake Casino.

Requirements

Any combination of post-high-school restaurant education and/or restaurant experience totaling at least 3 years.
At least 2 years of indirect people-leadership experience or at least 1 year of direct people-leadership experience.
Certified Food Service Manager Certificate, or ability to obtain one within one year of employment.
Ability to motivate and guide staff, delegate tasks, and foster a positive team environment.
Clear and effective communication with staff, guests, and other stakeholders.
Ability to identify and resolve issues constructively and efficiently, manage team conflict, and address guest concerns.
Experience managing schedules, tasks, and resources efficiently in a fast-paced environment.
Desire to build rapport with staff, guests, and other stakeholders.
Ability to adapt to changing situations, handle unexpected events, and remain composed and professional under pressure.

Nice To Haves

Experience with demand-based scheduling.

Responsibilities

Handle guest complaints and issues promptly and professionally, using guest-recovery strategies when appropriate.
Coach team members to deliver excellent service and create positive guest experiences.
Interact with guests to gauge satisfaction and improve service.
Order supplies, manage inventory, and communicate needs to the Manager.
Partner with the culinary team to maintain food preparation and presentation standards.
Supervise restaurant cleanliness and maintain safety, sanitation, and hygiene standards.
Ensure staffing levels meet business volumes through advance scheduling and shift adjustments.
Recommend ways to improve outlet operations.
Ensure Front of House team members follow food-safety guidelines and procedures.
Enforce health and safety regulations and sanitation guidelines.
Ensure compliance with Gaming Enterprise policies, procedures, applicable regulations, and laws; escalate concerns to leadership promptly.
Ensure proper cash handling and compliance with tips and complimentary procedures.
Assist the Manager with annual budget preparation, daily and monthly cost control, and outlet profitability.
Interview candidates and recommend team members for hire and promotion; plan and deliver onboarding and ongoing training and development; assist with continuous performance management.
Review and audit team-member timecards weekly to ensure compliance with timekeeping, tips, and break policies and procedures.
Assist with restaurant duties such as taking orders, serving food, and seating guests during peak periods.
Assume Restaurant Manager responsibilities to cover operating hours.