Host - Red Orchid

Gaming Enterprise•Prior Lake, MN

About The Position

Red Orchid, Mystic Lake Casino’s new restaurant concept, is seeking a Host to create a welcoming atmosphere and help make each visit seamless and memorable. The Host serves as the face and ambassador of the restaurant, coordinating reservations, waitlists, guest seating, and communication throughout the seating process. The role works closely with restaurant team members to support efficient dining room operations and an exceptional guest experience. The Host also provides guests with information about menu offerings, promotions, amenities, events, and take-out services; communicates guest preferences and requests to service team members; keeps the host stand and guest areas organized and ready; and supports guest recovery by responding professionally to concerns and escalating issues appropriately. The role requires standing and walking for extended periods, occasional lifting or carrying, and availability for a flexible schedule that includes evenings, nights, weekends, holidays, and special events.

Requirements

Demonstrated ability to deliver exceptional guest service and create positive first impressions.
Strong interpersonal, communication, and relationship-building skills.
Ability to remain professional, courteous, and composed in a fast-paced environment.
Strong organizational skills and ability to manage multiple priorities, reservations, waitlists, and guest requests simultaneously.
Ability to anticipate guest needs and proactively resolve concerns.
Basic computer skills and ability to learn reservation, waitlist, point-of-sale, and other hospitality-related systems.
Ability to work effectively as part of a team and collaborate with restaurant team members.
Dependable and punctual, with a professional appearance and demeanor.
Ability to stand and walk for extended periods and occasionally lift or carry up to XX pounds.
Availability to work a flexible schedule, including evenings, weekends, holidays, and special events; ability to work nights and weekends.
Ability to obtain and maintain required gaming, food safety, and/or regulatory licenses and certifications, as applicable.

Nice To Haves

Restaurant, hospitality, hotel, retail, or guest service experience.
Knowledge of restaurant operations, dining room flow, and seating management practices.
Experience using reservation, waitlist, or guest management systems.

Responsibilities

Greet and welcome guests in a warm, professional, and engaging manner.
Manage reservations, waitlists, guest seating, and accurate wait times to support efficient dining room flow.
Communicate proactively with guests throughout the seating process.
Escort guests to tables and accommodate seating preferences, accessibility needs, special occasions, and requests whenever possible.
Coordinate seating assignments to balance service areas and support operational efficiency and guest experience.
Provide information about menu offerings, promotions, restaurant amenities, special events, and take-out services.
Communicate guest preferences, allergies, celebrations, and special requests to service team members.
Maintain a clean, organized, and guest-ready host stand, entrance, waiting area, and take-out pickup station.
Anticipate guest needs and take proactive action to exceed expectations.
Respond professionally to guest concerns and escalate issues appropriately.
Maintain an understanding of restaurant operations and collaborate with team members to support smooth service.

Benefits

Competitive weekly pay.
Comprehensive benefits package for eligible Team Members, including medical, dental, life, and disability insurance.
Onsite medical clinics and pharmacy.
401(k) retirement plan.
Paid time off.
Wellness programs.
Discounts on childcare, fuel, bus passes, and fitness membership.
Free uniforms and free uniform cleaning.
Tuition reimbursement.
Advancement opportunities.