Restaurant Manager - Red 8

Wynn Resorts•Everett, MA

About The Position

The Restaurant Manager at Encore Boston Harbor manages the daily operations of the designated restaurant, including staffing and labor management, ordering and inventory, guest service, and execution of food and beverage standards for preparation and presentation. The role manages departmental strategy in alignment with the overall property strategy, supports departmental and company success, maintains Encore standards, and helps ensure excellent experiences for guests and team members. The manager oversees department goals, procedures, performance, compliance, staffing, hiring, training, employee engagement, and guest relations. The position also coordinates communication with team members and other departments, addresses guest and team member concerns, and ensures the restaurant is properly prepared and operating safely. The role requires managing multiple priorities in a high-pressure hospitality environment and working varying schedules to meet business needs.

Requirements

Be at least 21 years of age.
Obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Be able to obtain an alcohol awareness card.
Have a high school degree or equivalent.
Have at least 5 years of full-service restaurant experience.
Have strong computer skills and proficiency in POS systems, purchasing software, warehouse requisition software, time-keeping software, and Microsoft Office.
Have experience with planning and project management.
Possess outstanding organizational, interpersonal, and administrative skills and excellent attention to detail.
Be fluent in English.
Be able to read, analyze, and interpret documents; respond to common employee or guest inquiries; write detailed instructions and correspondence; and present information effectively in individual and group settings.
Be able to perform basic mathematical calculations, interpret reports, and create reports upon request.
Meet the role's physical demands, including regularly talking, hearing, standing, walking, sitting, and handling objects, tools, or controls; occasionally reaching, climbing or balancing, and stooping, stretching, bending, kneeling, crouching, or crawling; and lifting or maneuvering at least 30 pounds.
Be able to work varying schedules to reflect property business needs.

Nice To Haves

Bachelor’s degree in a hotel or restaurant management field, or equivalent experience.
Three years of experience in a leadership role.
Knowledge of union and non-union working environments.
A second language.

Responsibilities

Implement Encore Boston Harbor core values and property and department standards.
Manage short- and long-term departmental goals, objectives, policies, and operating procedures; monitor effectiveness and make improvements.
Manage departmental performance and the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Manage the performance of team members within the area of responsibility.
Ensure applicable internal policies, laws, regulations, rules, and controls are followed.
Ensure the department delivers and maintains a high level of property-wide service and satisfaction.
Organize and lead regular meetings with department team members and other departments to facilitate communication.
Manage hiring, performance management, and employee engagement; provide training opportunities and constructive feedback, and create a motivating environment.
Stay informed about developments in the department and recommend ways to support departmental and company success.
Manage internal and external guest relations, address guest and team member issues, and resolve complaints and difficulties.
Manage multiple priorities and meet deadlines in stressful, high-pressure situations.
Promote positive, fair, and ethical relationships with team members, contractors, and host and surrounding communities.
Oversee implementation of standards in the departmental standards and procedures manual.
Ensure staff follow opening and closing procedures and that the facility is properly prepared.
Check that sound, lighting, and temperature are correctly set.
Conduct shift briefings covering VIPs, special occasions, daily specials, product features, and property-wide events.
Encourage and motivate staff to provide optimum service on all shifts.
Share recommendations and guest comments with the General Manager or Director of Restaurants.
Prioritize safety and follow department and company safety standards.
Maintain industry knowledge through continuing education and training.
Perform other job-related duties as assigned.