Resident Service Coordinator Jobs

About The Position

Requirements

• Excellent customer service skills.
• Two to three years of experience in social service delivery with senior citizens and non-elderly disabled people in the area served by the project.
• Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly disabled people in the area served by the project.
• Knowledge of referral processes.
• Demonstrated ability to advocate, organize, problem-solve, and achieve results for elderly and disabled people served.
• Proficiency with computers, including Microsoft Word, Excel, and Outlook.
• Ability to work cooperatively and effectively with on-site staff, vendors, and residents.
• The workplace is drug-free.

Nice To Haves

• Experience with seniors is a plus.
• A Bachelor of Social Work or a degree in Gerontology, Psychology, or Counseling is preferable; individuals without a degree may be hired with appropriate work experience.

Responsibilities

• Provide general case management, including intake, and referral services to residents needing assistance.
• Establish connections with community agencies and service providers.
• Create a directory of providers for project staff and residents.
• Refer and connect residents with service providers in the community.
• Educate residents about available services, application procedures, and client rights, and provide advocacy as appropriate.
• Develop case plans in coordination with community assessment services or a PAC.
• Monitor services provided by community agencies and keep case management and provider agencies informed about residents’ progress.
• Create volunteer support programs with community service organizations.
• Help residents build informal support networks with other residents, family, and friends.
• Educate management-team staff about aging in place and service coordination so they can better assist residents.
• Maintain detailed resident files.

Benefits

• Over four weeks of total paid time off per year, including holidays and PTO.
• Health plans with low monthly premiums.
• Free short-term and long-term disability coverage.
• 401(k) with a company-paid match.