Resident Service Coordinator - Shalom House

REDWOOD HOUSING • Albuquerque, NM

20d • $23 - $25

About The Position

The Resident Services Coordinator helps residents access services, strengthen housing stability, and remain as independent and self-reliant as possible. The role assesses non-clinical needs, coordinates referrals and supportive services, develops community partnerships and resident programming, and maintains accurate, secure, and timely documentation. The coordinator works proactively with residents, property teams, community partners, supervisors, and leadership while respecting resident choice, dignity, privacy, and individual goals.

This is a part-time position scheduled for 25 hours per week at Shalom House in Albuquerque, New Mexico. The stated pay range is $23.00–$25.00 per hour.

The coordinator serves as a connector, educator, advocate, and documenter for residents; conducts non-clinical intakes and assessments; collaborates with residents on service plans; assists with access to public benefits and supportive resources; and makes referrals with resident permission. The role also develops resident activities and community partnerships, maintains a current resource directory, identifies service gaps, and supports resident engagement and informal networks.

The position requires complete and secure case files and program records, timely documentation and reporting, and protection of resident privacy under applicable HUD, HIPAA, Fair Housing, organizational, consent, and records-security requirements. The coordinator collaborates with property staff and service providers, refers property-management matters to the appropriate team, coordinates interventions related to housing instability, and escalates safety, abuse, neglect, or legal concerns according to protocol.

Requirements

• Complete at least 36 hours of initial training before hiring or within 12 months of the initial hire date; topics include aging, federal and state programs, elder and disability services, legal liability, substance use, and mental health.
• Knowledge of HUD Multifamily housing programs, Section 8, service coordinator funding requirements, Fair Housing, reasonable accommodations, and confidentiality obligations.
• Knowledge of older-adult and disability services, supportive housing, public benefits, local resources, referral processes, and federal and state entitlement programs.
• Ability to conduct non-clinical assessments, facilitate services, organize programs, solve problems, advocate effectively, and achieve documented results.
• Excellent interpersonal, written, presentation, organization, follow-up, and professional communication skills.
• Cultural competency and bilingual skills when relevant to the resident population.
• Ability to work independently, prioritize competing needs, maintain professional boundaries, and use sound judgment in standardized and urgent situations.
• Intermediate proficiency with Microsoft Windows, Outlook, Word, Excel, Teams, online time keeping and training, shared files, and approved resident or case-management systems.
• Two to three years of social-service delivery, case management, service coordination, or resident support experience.
• Demonstrated knowledge of community services in the region and experience with service management, facilitation, referrals, advocacy, and documentation.
• Valid driver's license and auto insurance when travel is required.
• Maintain licenses or certifications when applicable.
• Must be legally qualified to work in the U.S. and meet I-9 guidelines.

Nice To Haves

• Bachelor’s degree in Social Work, Gerontology, Psychology, Human Services, or a related field; equivalent relevant experience may be accepted.
• Experience preferably serving older adults, people with disabilities, affordable housing residents, or residents of HUD-assisted housing.

Responsibilities

• Serve as a connector, coordinator, educator, advocate, and documenter for residents while maintaining professional boundaries.
• Maintain a visible and proactive presence, including clear office hours and professional relationships with residents.
• Conduct resident intake and non-clinical assessments to identify priorities, risks, strengths, activities of daily living, and service needs without diagnosing.
• Develop or update resident service plans collaboratively, and respect and document a resident’s decision to decline participation.
• Provide general or limited case management when appropriate and when the needed service is not otherwise available through the service community.
• Assist residents in accessing public benefits and supportive resources, including food, health coverage, income supports, energy assistance, and transportation.
• Make referrals with resident permission, obtain signed consent before sharing protected information, and follow up on whether services were timely and responsive.
• Advocate and, when appropriate, negotiate on behalf of residents for adequate, timely, and cost-effective services while avoiding unhealthy dependence.
• Develop and coordinate educational, wellness, prevention, employment-readiness, and community-engagement activities based on resident needs.
• Coordinate on-site services, screenings, clinics, workshops, speakers, volunteer opportunities, resident meetings, resource fairs, and community-building activities.
• Build relationships with government agencies, nonprofit organizations, service providers, and volunteer groups.
• Maintain and update a resource directory, including provider eligibility, referral procedures, consent requirements, follow-up steps, and alternatives when access barriers arise.
• Identify service gaps, pursue additional resources, and elevate barriers that limit resident access or program effectiveness.
• Strengthen informal support networks among residents and, as appropriate and with consent, with families.
• Maintain complete, objective, prompt, organized, and secure resident case files consistent with HUD requirements and company policy.
• Document intake, assessments, service plans, contacts, referrals, consent, participation or refusal, follow-up, progress notes, and service disposition in the approved case-management system.
• Maintain program records, including training documentation, reports, provider agreements, program files, eligible expense records, and required supporting documentation.
• Prepare accurate internal and HUD-required reports when applicable, including the HUD Multifamily Housing Service Coordinator Program Annual Report (HUD Form 92456).
• Protect resident privacy and share resident-specific information only when authorized, necessary, and consistent with applicable requirements.
• Correct missing, late, inaccurate, or insecure documentation promptly and participate in file reviews and quality-assurance activities.
• Communicate and collaborate with property staff, supervisors, service providers, and quality-assurance partners about resident needs, service gaps, risks, and housing stability concerns.
• Refer leasing, rent collection, maintenance, and enforcement matters to property management, and coordinate interventions for residents at risk of eviction or housing instability.
• Promptly escalate safety, abuse, neglect, or legal concerns according to protocol and meet training, reporting, documentation, and professional responsiveness requirements.

Benefits

• Medical benefits with more than 90% of premiums covered, including an option for a 100% employer-paid HSA medical plan.
• 100% company-paid dental and vision coverage for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company-paid life insurance and AD&D.
• Voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program with 24/7 counseling services.
• Three weeks of paid time off each year.
• 12 paid holidays each year and two floating holidays.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed