Resident Service Coordinator
About The Position
The Resident Service Coordinator provides social services and on-site support to help residents live independently and thrive in an affordable housing community. The role focuses on community engagement and supporting diverse populations, including seniors and families. The coordinator connects residents with essential resources, coordinates services, and delivers programs intended to improve residents’ quality of life. The position is located in Rochester, New York, and requires working on-site during scheduled hours. Conifer Realty develops, owns, and manages nearly 13,000 apartments across more than 150 communities. Its 500-member team works to create affordable, thriving, and sustainable communities where people feel they belong. Conifer Realty LLC is an equal opportunity employer.
Requirements
- At least 1–2 years of experience in social services, case management, or community support.
- Experience working with elderly populations and/or families.
- Knowledge of local community resources and supportive service programs.
- Strong organizational, documentation, and administrative skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Excellent communication, empathy, and problem-solving abilities.
- High school diploma or GED required.
- Ability to work on-site during scheduled hours.
- Strong professionalism and judgment, including the ability to manage sensitive situations.
- Ability to adapt, prioritize, and manage multiple responsibilities.
- Passion for helping others live independently and improve their quality of life.
Nice To Haves
- Bachelor’s degree in Social Work, Counseling, or a related field, or equivalent experience.
Responsibilities
- Connect residents to local social services, healthcare, and community resources.
- Coordinate and lead resident programs, activities, and wellness initiatives.
- Assist residents with applications, recertifications, and social service documentation.
- Maintain accurate case notes, reports, and resident records.
- Conduct resident check-ins and apartment visits as needed.
- Respond to urgent situations and support resident needs in real time.
- Partner with property management and maintenance teams to support the overall resident experience.
Benefits
- Competitive pay of $22.00–$25.00.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Paid holidays.
- Opportunity to make a meaningful community impact.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
