Part-time, Resident Service Coordinator - Oceanside, CA

Wasatch Property Management•Beaumont, CA

29d•Onsite

About The Position

This at-will position is responsible for surveying the day-to-day operations of the on-site Serenity Market convenience store, assisting with the resident services team on creating an environment of excellence for our residents, overseeing clubhouse spaces and reservations, and directing the Soleil Suites Airbnb program. This individual will work as part of the Resident Services Team in conjunction with the Resident Services Coordinator and will serve as after-hours support for full-time residents and short-term guests.

Requirements

At least 2+years in Residential Leasing/Sales with proven track record in Property Management.
Excellent sales, customer service and public relations skills.
Ability to drive others toward maximum customer satisfaction.
Must be able to relate to people and have a sales aptitude.
Must have a professional manner and positive attitude.
Must have outgoing personality and ability to promote property at local businesses, functions, and within community.
Must be articulate in sales manners and customer service satisfaction.
Excellent organization and time management skills.
Outstanding ability to influence others, aggressive closing ability, and follow through meet prospects’ needs.
Outstanding negotiation skills.

Nice To Haves

Bilingual (Spanish) preferred in some markets.

Responsibilities

Conducts building walk throughs to ensure that guest/residents are using the amenity space correctly and following rules and regulations
Coordinates clubhouse reservations in the absence of Resident Services Coordinator (RSC), monitors after-hours reservations, and reports any issues to RSC that occur during reservations
Manages all aspects of the Serenity Market by controlling inventory, discard and record expired items, ensure products are priced correctly
Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports
Maintains inventory and stock of supplies, brochures, and collateral for concierge desks
Checks packages in and out for residents in a timely manner.
Provides pre-arrival support for guests arriving
Facilitates correspondence with guests/residents
Prints and delivers correspondence and check in gifts to the guests’ rooms prior to arrival
Monitoring Airbnb inquiries, check in/check out, updating reservation board so the housekeepers know what to clean
Enters and removes guests from the dwelo smart home system for check in/check out
Conducts apartment walk through prior to check in to ensure that it is ready and up to standards
Provides outstanding customer service to all guests/residents
Assists guests and residents in proactive and efficient manner with appropriate follow-up, as necessary
Knows all essential aspects of our community operations
Maintains a positive and professional relationship with all guest/residents, vendors, and merchants
Supports the marketing and sales department with administrative tasks
Works collaboratively with any community associates
Assisting with retention including coordinating and participating in resident events
Assists with other duties as assigned.