Resident Service Coordinator - Soma Towers
About The Position
Soma Towers has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Two luxury high-rises total 273 units with 16 Commercial spaces. Iconic architecture and smart design combine with motivated, savvy, and conscious planning to make Soma Towers the most inspired apartment community in the heart of the Central Business District in Downtown Bellevue! Join our Innovative Team Today! The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
Requirements
- Excellent customer service and someone who can interact with a diverse group of people
- Professional in dress & communication skills
- Strong organizational skills with high attention to detail
- Knowledge about the neighborhood to assist residents and guests
- Proficiency in using computers, internet, and basic software
Responsibilities
- Being part of a team and having fun while providing excellent customer service
- Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
- Answers phone calls, routes all calls to the appropriate team member
- Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
- Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
- Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
- Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
- Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
- Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
- Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
- Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Benefits
- housing discounts of up to 40% at Greystar communities
- cell phone allowance
- monthly bonus incentives
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
