Relationship Banker
F.N.B. Corporation • State College, PA9d
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Relationship Banker
F.N.B. Corporation•State College, PA
About The Position
The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It includes recommending Bank products and services, meeting individual weekly sales and referral goals, and incorporating FNB digital products and services into customer interactions. The Relationship Banker uses approved branch technology to maintain accurate referral, customer, and applicant data and manages the completion and lifecycle of new and existing relationships according to consumer bank standards. The role also performs teller transactions and other operational duties, and supports FNB’s risk-management and regulatory-compliance responsibilities.
Requirements
- High school diploma or GED.
- 0 years of job-related experience required; experience in a related position is listed among the skills.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Excellent organizational, analytical, and interpersonal skills.
- Detail-oriented.
- Ability to use a personal computer and job-related software.
- Basic-level MS Word skills.
- Intermediate-level MS Excel skills.
- Basic-level MS PowerPoint skills.
- Knowledge of banking policies, procedures, consumer products, and services.
- Sales and customer service skills.
- Nationwide Mortgage Licensing System and Registry identifier preferred but required.
Nice To Haves
- Nationwide Mortgage Licensing System and Registry identifier preferred; it will be required.
Responsibilities
- Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
- Recommend Bank products and services through selling and cross-selling.
- Achieve individual weekly sales and referral goals set by the Branch Manager.
- Incorporate FNB digital products and services into customer interactions.
- Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
- Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
- Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
- Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks as required by F.N.B. Corporation’s risk management program.
- Comply with regulatory laws, guidelines, and company procedures.
- Perform other related duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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