Relationship Banker

Associated Bank•Rochester, MN

9d•$17 - $29•Onsite

About The Position

The Relationship Banker builds customer relationships, provides exceptional service, and supports customers’ financial needs. The role processes transactions, opens new accounts, recommends relevant products and services, and introduces customers to digital banking tools. The banker partners with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions, while supporting branch operations and regulatory compliance. The position includes participation in the Banker Roadmap program, with training milestones and certification requirements. The role is located at 793 16th St SW, Suite C, Rochester, MN 55902.

Requirements

High school diploma or equivalent combination of education and experience.
Up to 2 years of customer-facing sales and/or service experience.
Ability to complete a credit check as required for the position.

Nice To Haves

Experience in banking, financial services, or retail sales.

Responsibilities

Deliver outstanding customer service by efficiently processing transactions and addressing customer needs.
Identify opportunities to recommend products and services that support customers’ financial wellness.
Open new accounts and build lasting relationships through personalized service.
Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions.
Support branch operational integrity and compliance with policies and regulations.
Participate in the Banker Roadmap program and complete training milestones and certification requirements.
Educate customers on digital banking options and demonstrate tools that enhance their banking experience.
Promote bank offerings and engage prospective customers through community and in-store outreach.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.