Relationship Banker I - Opelika Main Branch - Opelika AL

Regions•Opelika, AL

5d•$37,621 - $44,536•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways Regions can meet customer needs, and resolves end-to-end customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with growth and development opportunities. The successful candidate is ambitious and adaptable, communicates well, and enjoys educating customers about ways to bank. The position is incentive eligible and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card replacements, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, complete duties assigned by the Branch Manager, and identify, manage, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and assist with financial needs.