Relationship Banker I - Riverchase Branch - Birmingham AL
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role creates personal connections with customers during transactions, identifies ways to meet their banking needs, and helps resolve end-to-end customer service inquiries. It is an opportunity for candidates with teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about ways to bank. The position is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week. The listed target compensation range is $39,601.10 to $46,880.00; incentive earnings are based on performance against defined metrics and goals.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provides an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answers customer questions about products and services and fulfills basic service requests, including card replacement, information changes, PIN resets, check reorders, and basic problem resolution.
- Develops customer relationships and remains informed about customers’ relationships with the bank.
- Educates customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assists branch colleagues with basic tasks to help resolve customer problems.
- Refers customers to internal experts when more complex financial goals or needs are identified.
- Follows bank processes and procedures and applicable laws and regulations, completes duties delegated by the Branch Manager, and helps ensure sound banking practices by managing, identifying, and reporting operational risks.
- Works toward branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
- May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help meet financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical benefits
- Dental benefits
- Vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
