Relationship Banker I - Meridianville Branch - Meridianville AL
About The Position
The Relationship Banker I provides an exceptional customer experience in person and by phone while processing transactions and contributing to customers’ financial wellness. The role builds personal connections with customers, identifies ways Regions can meet their needs, and assists with end-to-end customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to develop a banking career with opportunities for growth and upward mobility. The successful candidate is ambitious and adaptable, has strong communication and personalized customer service skills, and is interested in educating customers about how they can bank when, where, and how they want. This role is based at the Meridianville branch in Meridianville, Alabama. It is full-time, incentive-eligible, and eligible for overtime for hours worked over 40 per week.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide an optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer inquiries about products and services and fulfill basic service requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop customer relationships and stay informed about each customer's relationship with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks to resolve customer problems.
- Refer customers to internal experts when more complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions' solutions.
- May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
