Relationship Banker I - Western Branch - Montgomery AL

Regions Bank•Montgomery, AL

4d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role focuses on building personal connections during transactions, identifying ways Regions can meet customer needs, and resolving customer service inquiries from beginning to end. It is an opportunity for candidates with prior teller, limited banking, or some retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank through the channels that work best for them. The position is full-time and incentive eligible. It requires tracking time worked in excess of 40 hours per week and is eligible for overtime under the Fair Labor Standards Act. The position is based at the Western branch in Montgomery, Alabama.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and complete basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, including duties assigned by the Branch Manager; help ensure sound banking practices and identify, manage, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and assist with financial needs.