Relationship Banker I - Pinson Branch - Pinson AL

Regions Bank•Pinson, AL

3d•$39,601•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role focuses on building personal connections while processing transactions, identifying how Regions can meet customer needs, and assisting with end-to-end customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank through the channels that work for them. This position is incentive eligible and eligible for overtime under the Fair Labor Standards Act. It is a full-time role at the Pinson, Alabama location. The stated job-range target lists a minimum of $39,601.10 and a median of $46,880.00; compensation varies based on factors including experience, skills, location, and performance. The role may participate in a formulaic incentive plan based on defined performance metrics and goals.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to help resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager; help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and help meet their financial needs.
Track time worked in excess of 40 hours per week.