Bilingual Relationship Banker 2 - Garden Grove, CA (Bilingual English and Vietnamese)
About The Position
Bilingual Relationship Bankers build face-to-face relationships with customers and provide banking counsel based on their financial needs and goals. They assess customer needs, obtain and process customer and account information, educate clients about deposit and loan products and services, and recommend financial solutions. The role also includes originating and closing consumer loans, opening accounts, and opening or closing the branch. The position requires business-level proficiency in English and Vietnamese and requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role requires working from a U.S. Bank location on all scheduled work days.
Requirements
- High school diploma or equivalent.
- Typically, at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
- Business-level ability to read, write, and speak Vietnamese and English.
- Complete and maintain required NMLS registration, including the associated criminal background and credit checks.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to engage and communicate effectively with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Thorough knowledge of retail products and services.
- Proven customer service and interpersonal skills.
- Experience participating in sales campaigns or promotions.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to explore and identify customers’ needs while applying a digital-first mindset.
- Advanced proficiency in making appropriate recommendations that address customer needs reactively and proactively.
- Financial services industry experience.
Responsibilities
- Build and foster client relationships through proactive outreach and follow-up, learning about clients’ financial needs and preferred banking channels.
- Identify solutions for new and existing clients by engaging and communicating effectively with them.
- Maintain working knowledge of consumer and business banking products and services, including digital offerings.
- Provide a consistent client experience, including greeting clients and processing basic transactions.
- Develop collaborative partnerships with branch team members and other partners to serve clients.
- Open consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients about digital products and self-service options to help meet their financial needs.
- Use available resources and technologies to optimize the client experience and deliver accurate, operationally excellent service.
- Originate and close consumer loans and open and/or close the branch.
Benefits
- Healthcare coverage, including medical, dental, and vision
- Basic term and optional term life insurance
- Short-term and long-term disability coverage
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
