Relationship Banker - Upstate SC Market - Spartanburg, SC area

Bank of America•Spartanburg, SC

3d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through meaningful client connections. The role is responsible for engaging clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions aligned with their financial goals. The position is based in the Upstate South Carolina market in the Spartanburg area and is an in-office role. It is a 40-hour-per-week, first-shift position; weekend and/or extended-hours work may be required, including scheduling at a nearby financial center. Bank of America describes its culture as focused on Responsible Growth, inclusion, collaboration, career development, and teammate wellness. The company offers affordable, competitive, and flexible benefits, but specific benefit plans are not detailed in this posting.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple transactions using ATM, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines, comply with applicable laws and regulations, and act in the best interests of clients and the bank.
Ability to manage time and capacity efficiently.
Ability to focus on results while acting in the best interest of the client.
Ability to work weekends and/or extended hours, which may include scheduling at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines in daily activities, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking transactions.
Have in-depth conversations with clients to understand their financial and life priorities and connect them with appropriate solutions.
Process cash transactions accurately and efficiently as needed.