Relationship Banker II - Sugar Hill Branch

Regions Bank•Gainesville, GA

4d•$48,426 - $57,918•Onsite

About The Position

The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role focuses on building customer relationships, growing existing relationships, acquiring new customers, and delivering an optimal banking experience. It is suited to candidates with retail or sales experience seeking opportunities for career growth and development. The successful candidate is individually driven and competitive while working collaboratively with the branch team. The position requires identifying customer needs, communicating effectively, supporting customers with digital banking, resolving issues, and following applicable bank procedures and regulations. It is full-time, incentive-eligible, eligible for overtime for hours worked over 40 per week, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication skills and customer focus.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated by the Branch Manager.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.