Relationship Banker II (Loganville Branch)

Regions•Loganville, GA

2d•$48,426 - $57,918•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The position is suited to candidates with retail or sales experience who are interested in a banking career with opportunities for growth, development, and upward mobility. The role requires a customer-focused, individually driven team member with strong communication and relationship-building skills. The banker helps achieve branch targets, develops customer relationships, educates customers about Regions’ consumer and business products and services, and assists them with digital banking options. The role also includes providing a consistent customer experience, resolving customer issues, referring complex needs to internal experts, and following bank procedures and applicable laws and regulations. The position is incentive eligible, requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and is eligible for overtime under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Help provide a consistent customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and comply with applicable laws and regulations.
Complete duties delegated and assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.