Relationship Banker II - Ridgeway Branch

Regions Bank•Memphis, TN

1d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and proactively offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to individually driven and competitive candidates who also work effectively as part of a team. Strong customer-needs identification and communication skills are important. The position offers opportunities for career growth and development. The role works toward branch targets by developing customer relationships, acquiring new customers, educating customers about consumer and business banking products and services, and helping customers use digital banking solutions. It also involves supporting a consistent customer experience, resolving customer issues, and referring customers to internal experts when more complex needs arise. The position requires compliance with bank procedures and applicable laws and regulations, as well as registration with the Nationwide Mortgage Licensing System and Registry (NMLS). This is a full-time, incentive-eligible position with overtime eligibility for hours worked in excess of 40 per week. The posted job-range target lists a minimum of $43,814.19 and a median of $52,402.00; pay may vary based on factors including experience, skills, contribution, location, and performance. The role may participate in commission and formulaic incentive plans. The position is located at the Ridgeway branch in Memphis, Tennessee.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound calls using generated customer and prospect lead lists to expand customer relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about digital banking options, including mobile, online, and ATM offerings.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated or assigned by the Branch Manager.
As a branch team member, support sound banking practices, including managing, identifying, and reporting operational risks.
Track time worked in excess of 40 hours per week.