Relationship Banker
Bank of America • Liberty Lake, WA9d • $25 - $27 • Onsite
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Relationship Banker
Bank of America•Liberty Lake, WA
•$25 - $27•Onsite
About The Position
At Bank of America, the Relationship Banker supports the company’s purpose of helping make financial lives better through client connections. This role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently when needed. The banker holds in-depth conversations to understand clients’ financial and life priorities and connects them with solutions that support their financial goals. The role contributes to a positive client experience, operational excellence, and the bank’s risk culture. Relationship Bankers build client relationships, manage financial center traffic and appointments, make outbound calls, and partner with specialists in small business, lending, and investments. The position is based in an in-office financial center environment and is scheduled for 40 hours per week, with first-shift hours. Weekend and/or extended-hour work may be required, including assignment to a financial center within a reasonable distance. The role offers hourly pay of $25.00–$26.77, with the actual offer determined by experience, education, and skill set. It is compensated with a base salary and is not incentive eligible. The position is benefits eligible and includes access to paid time off and employee resources and support.
Requirements
- High school diploma, GED, secondary school qualification, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to improve clients’ financial lives.
- Confidence identifying solutions for new and existing clients based on their needs.
- Effective and confident communication skills and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills to meet clients’ needs.
- Ability to follow established processes and guidelines and adhere to applicable laws and regulations.
- Ability to manage time and capacity efficiently.
- Ability to focus on results while acting in the client’s best interest.
- Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Build business knowledge and a network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions aligned to their financial goals.
Benefits
- Benefits eligible.
- Access to paid time off.
- Employee resources and support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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