Relationship Banker - Midwood Financial Center
About The Position
At Bank of America, the Relationship Banker engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. The role involves having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions aligned with their goals. The position is based at the Midwood Financial Center in Brooklyn, New York, and is an in-office role. It is a 40-hour-per-week, first-shift position and requires weekend and/or extended-hours availability, including possible scheduling at another nearby financial center. The role pays $25.00–$26.77 per hour; offers are based on experience, education, and skill set. It has a base salary and is not incentive eligible. The position is benefits eligible.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Collaborates effectively and builds and nurtures strong relationships.
- Demonstrates passion, commitment, and drive to improve clients’ financial lives.
- Confidently identifies solutions for new and existing clients based on their needs.
- Communicates effectively and confidently and is comfortable engaging all clients.
- Able to learn and adapt to new information and technology platforms.
- Confident educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Applies critical-thinking and problem-solving skills to meet client needs.
- Follows established processes and guidelines, complies with applicable laws and regulations, and acts in the best interests of clients and the bank.
- Manages time and capacity efficiently.
- Focuses on results while acting in the client’s best interest.
- Able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of financial services products and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as in business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
- Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Effectively manage financial center traffic, appointments, and outbound calls.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with self-service banking resources.
- Accurately and efficiently process cash transactions as needed.
- Have in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that meet their goals.
Benefits
- Benefits eligible.
- Access to paid time off.
- Industry-leading benefits and resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
