Relationship Banker

CREDIT UNION 1•Chicago, IL

9d•$20 - $25•Onsite

About The Position

The Relationship Banker provides financial and account services to members in a confident and professional manner, ensuring efficient operations and exceptional service. The role handles member requests such as deposits, withdrawals, loan payments, new account openings, and member interviews. It also supports staffing needs throughout the branch platform and promotes products and services based on members’ needs, while helping grow the credit union’s business. The position is based at the Archer Heights branch at 6554 W. Archer Avenue, Chicago, IL 60638. Branch hours are Monday, Tuesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Wednesday from 10:00 a.m. to 5:00 p.m.; and Friday from 9:00 a.m. to 5:00 p.m. The posted salary range is $19.78–$24.76 per hour.

Requirements

High school diploma or equivalent.
Good figure aptitude.
Detail-oriented and organized.
Ability to work independently and in a team environment.
Professional manner and appearance.
Experience working with the public.
Good communication and service skills.
Proven sales experience or abilities.
NMLS is required.

Responsibilities

Follow the credit union’s service standards and provide informed, professional, and accurate service and support to members and associates.
Process member transactions accurately and efficiently while maintaining a balanced cash drawer.
Assist members with opening and closing accounts and resolve member problems, inquiries, or complaints.
Assist applicants with consumer and mortgage loan applications and questions; explain loan programs, options, and requirements.
Promote the credit union’s products and services based on member needs and identify sales opportunities.
Actively participate in developing new business for the credit union.
Represent the credit union courteously and professionally, providing prompt, efficient, and accurate service.
Stay informed about emerging financial trends to better meet members’ needs.
Achieve or exceed individual sales goals and participate in team sales and referral goals.
Maintain knowledge of Credit Union 1 products, services, procedures, and policy changes.
Protect confidential information and maintain member confidence.
Perform other duties as necessary or directed.
Promote CU1’s core values: Be Great, Be Engaged, Be Open, and Be Nice.

Benefits

14 paid holidays each year.
Paid time off begins accruing on the first day of employment.
Tuition reimbursement for approved courses after one year.
Free Employee Assistance Program (EAP).
Livongo Diabetes Management Program.
Medical PPO insurance.
High Deductible Health Plan (HDHP) and Health Savings Account (HSA).
Dental and vision insurance.
Company-paid life, AD&D, and short- and long-term disability insurance.
401(k) retirement and profit-sharing plan (eligibility requires being at least 20 years old).
Free 24/7 Teladoc physician services.
Pet insurance.
Paid family medical leave when FMLA-eligible.
Exclusive interest-rate reductions for qualifying loan products.
Career growth opportunities and a stated philosophy of promoting from within when possible.