Relationship Banker I - Brooksville

Regions•Brooksville, FL

4d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and educates customers about ways to bank when, where, and how they prefer. This position is full-time and based in Brooksville, Florida. It is incentive eligible, and overtime is available for hours worked over 40 per week in accordance with the Fair Labor Standards Act. The stated job range target includes a minimum of $39,601.10 and a median of $46,880.00; actual pay varies based on factors including experience, skills, knowledge, contribution, location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to help resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager; help ensure sound banking practices and identify and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help address financial needs.