Relationship Banker I - Brooksville

Regions Bank • Hernando, FL

3d • Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from beginning to end. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how they can bank when, where, and how they want.

The position is based in Brooksville, Florida. It is full-time and incentive eligible, and eligible for overtime under the Fair Labor Standards Act. The role requires tracking time worked in excess of 40 hours per week. The stated job-range target minimum is $39,601.10; the median is $46,880.00. Pay varies based on factors including experience, skills, knowledge, contribution, job location, and performance.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop relationships with customers and remain informed about their relationship with the bank.
• Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
• Assist branch and fellow team members with basic tasks to help resolve customer problems.
• Refer customers to internal experts when more complex financial goals and needs are identified.
• Follow bank processes and procedures and applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager.
• Help ensure sound banking practices by managing, identifying, and reporting operational risks.
• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Formulaic incentive plan with potential earnings based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED