Retail Relationship Banker

BMO • Bloomingdale, IL

9d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying needs and providing advice about financial solutions in customers’ best interests. The role works collaboratively with branch colleagues and BMO partners to deliver a strong customer experience and achieve business objectives. It proactively engages customers and prospects, conducts needs assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and helps customers use digital and self-service options.

The position supports customer transactions, develops relationships and appointments in the community, makes personal-lending credit recommendations, and helps maintain accurate, compliant lending decisions and a high-quality lending portfolio. It follows risk-management, privacy, legal, regulatory, and ethical requirements, including identifying and reporting suspicious activity. The banker may work at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts.

The role handles diverse tasks within established rules and limits, may address escalations, analyzes issues, and determines next steps. Broader work or accountabilities may be assigned as needed. Spanish-speaking ability is preferred.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer-service or sales role.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Commitment to helping customers and delivering a personal customer experience.
• Ability to focus on results and thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative in approaching customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexibility in responding creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada: Registration to sell investment products, as appropriate for the jurisdiction.
• For U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Spanish-speaking ability.
• Experience in financial services.

Responsibilities

• Proactively engage existing customers and prospects with needs-based assessments to build loyalty and identify immediate and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Advise customers about digital and self-service options.
• Support customer transaction needs based on branch traffic.
• Generate appointments and build new customer relationships in the community.
• Address questions and resolve issues identified through consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply the risk-management framework to protect bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and bank policies.
• Collaborate as a member of the branch and market team.
• Understand personal banking and credit-card needs and incorporate relevant marketing promotions into customer conversations.
• Organize work information to ensure accuracy and completeness.
• Use creative approaches to personalize customer experiences and contribute to improving the overall experience.
• Follow risk and compliance processes to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Maintain knowledge of the financial services marketplace, applicable legal and regulatory requirements, personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect bank assets and comply with applicable regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within established limits, handle escalations when needed, and analyze issues to determine next steps.
• Make sound, risk-informed decisions consistent with business strategy, the Risk Management Framework, approved Risk Appetite, policies, and applicable laws and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, perks, and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed