Retail Relationship Banker

BMO • Wausau, WI

8d • $41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying needs and providing advice on financial solutions that serve customers’ interests. The role collaborates within the branch and across channels with BMO partners to deliver a positive customer experience and achieve business objectives. It involves needs-based customer conversations and recommendations covering everyday banking, investments, lending, home financing, and small business solutions, as well as support for customer transactions and digital banking options.

The banker helps grow customer loyalty and business by initiating outreach, generating appointments, and building community relationships. The role makes personal lending and home-financing credit recommendations in accordance with sound credit principles and bank policies, applies risk-management practices, and ensures lending activities meet legal, regulatory, and quality requirements. It also contributes to branch and market results, handles complex tasks and escalations within established limits, and may work across multiple branches or channels. Schedules may vary from week to week in days, hours, and shifts.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer service or sales role and a drive to provide a personal customer experience.
• Commitment to helping customers and focus on results in a consultative sales and team-based environment.
• Resourcefulness and initiative, including confidence approaching customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative response skills.
• Specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada: Registration to sell investment products completed, as appropriate for the jurisdiction.
• For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.

Responsibilities

• Proactively engage existing customers and prospects, conduct needs assessments, and identify immediate and future opportunities.
• Recommend tailored financial solutions for customer sales and service needs, including everyday banking, retail investments, lending, home financing, and small business solutions.
• Explain digital and self-service options to make banking easy, simple, and fast.
• Support customer transaction needs based on customer traffic.
• Reach out to customers, generate appointments, and build new relationships within the community.
• Address questions and resolve issues from consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply the risk management framework to protect bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending, including home financing, in accordance with credit principles and bank policies.
• Collaborate as a member of the branch and market team.
• Understand personal banking and credit card needs and incorporate relevant marketing promotions into customer conversations.
• Organize work information to ensure accuracy and completeness; seek creative ways to personalize and improve customer experiences.
• Follow risk and compliance policies to protect customer assets and privacy and act in customers’ best interests.
• Keep current on financial services, legal and regulatory requirements, personal banking products, practices, and trends.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Protect bank assets and comply with applicable regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within established rules and limits, including escalations from other employees; analyze issues and determine next steps.
• Make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, and applicable laws and regulations.
• Undertake other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed