Retail Relationship Banker

BMO•Barrington, IL

7d•$43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects, identifies their needs, and provides advice and guidance on financial solutions that serve their interests. Working collaboratively within the branch and with BMO partners across channels, the banker helps deliver a strong customer experience and achieve business objectives. The role proactively engages existing and prospective customers, conducts needs assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and explains digital and self-service options. It also supports transactions based on customer traffic, generates appointments, builds community relationships, and contributes to branch results and continued customer-experience improvement. The position requires sound lending and risk judgment, including making personal lending credit recommendations, maintaining lending portfolio quality, responding to audit and quality-check questions, and following applicable policies and regulatory requirements. The banker protects customer privacy and the Bank’s assets, identifies suspicious activity that may relate to money laundering, and maintains current knowledge of financial products, industry practices, and the legal and regulatory environment. Work may occur at multiple branches or through different channels; the schedule may vary from week to week in days, hours, and shifts. Spanish speaking is preferred. Candidates typically have 2–3 years of relevant experience and a post-secondary degree in a related field is desirable, or an equivalent combination of education and experience. Relevant knowledge includes personal and small-business banking needs, retail investments, and lending products. The role calls for consultative customer service or sales experience, strong interpersonal and communication skills, listening and problem-solving ability, organization, collaboration, and comfort using digital devices and online tools. In the U.S., the position requires federal registration with the Nationwide Mortgage Licensing System and Registry, with a criminal background review, credit history evaluation, and restrictions on working as a real estate agent.

Requirements

Typically 2–3 years of relevant experience.
A post-secondary degree in a related field of study is desirable, or an equivalent combination of education and experience.
Canada only: Registration to sell investment products, as appropriate for the jurisdiction.
Appropriate lending qualifications and designations.
Working knowledge of personal and small-business customer needs and solutions.
Working knowledge of retail investment and lending products.
Experience in financial services is an asset.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Experience in a consultative customer service or sales role.
Commitment to helping customers and delivering a personal customer experience.
Results orientation and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and confidence approaching customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
U.S. only: A criminal background review and credit history evaluation are required, along with restrictions on performing in a real estate agent capacity.

Nice To Haves

Spanish speaking preferred.
Experience in financial services is an asset.
A post-secondary degree in a related field of study is desirable.

Responsibilities

Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
Recommend tailored solutions for everyday banking, retail investments, lending, home financing (including business-for-self applications), and small-business needs.
Explain digital and self-service banking options to make banking easier, simpler, and faster.
Support customer transaction needs based on customer traffic.
Reach out to customers, generate appointments, and build new relationships in the community.
Address questions and resolve issues arising from consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations that comply with requirements.
Apply the risk management framework to protect the Bank’s assets and maintain lending portfolio quality within established guidelines.
Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit principles and Bank policies.
Collaborate as a member of the branch and market team and contribute to business results and customer experience.
Explore customers’ personal banking and credit card needs and integrate marketing promotions and programs into customer conversations.
Organize work information to ensure accuracy and completeness.
Find creative ways to make customer experiences personal and contribute to improving the overall customer experience.
Follow risk and compliance policies and processes to safeguard customer assets, protect privacy, and act in customers’ best interests.
Stay current on the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Comply with jurisdictional legal and regulatory requirements and protect the Bank’s assets.
Complete complex and diverse tasks within established rules and limits, including possible escalations from other employees; analyze issues and determine next steps.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.