Retail Relationship Banker

BMO • Richfield, MN

13d • $43,000 - $75,000

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and recommending financial solutions in their best interests. Working collaboratively within the branch and through other channels, the banker helps deliver a strong customer experience and achieve business objectives. The role proactively engages customers and prospects, conducts needs assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and helps customers use digital and self-service options. It also supports transactions, builds community relationships, generates appointments, and contributes to branch results.

The banker makes personal lending credit recommendations, including for home financing, and applies risk-management practices to protect the Bank’s assets and maintain lending quality. The role follows legal, regulatory, privacy, and compliance requirements, monitors for suspicious activity related to money laundering, and ensures accurate customer and lending information. The position may involve work at multiple branches or through different channels, with weekly schedules that can vary in days, hours, and shifts. Additional duties may be assigned as needed.

The position typically calls for 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Relevant lending qualifications, jurisdiction-appropriate investment registration in Canada, customer service or sales experience, and knowledge of personal and small-business banking products are among the qualifications described. The U.S. position requires federal registration with the Nationwide Mortgage Licensing System and Registry, and a criminal background review and credit history evaluation.

Requirements

• Typically 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer service or sales role and a commitment to delivering a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and confidence approaching customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative response skills.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation will also be required, along with restrictions on performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services.
• A post-secondary degree in a related field of study is desirable.

Responsibilities

• Proactively engage existing customers and prospects, conduct needs-based assessments, and identify immediate and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Advise customers on digital and self-service banking options.
• Support customer transactions based on branch traffic.
• Reach out to customers, generate appointments, and build relationships in the community.
• Address questions and resolve issues identified through consumer credit audits and quality checks.
• Apply risk-management practices to protect the Bank’s assets and maintain the quality of the lending portfolio.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and Bank policies.
• Collaborate as a member of the branch and market team.
• Integrate relevant marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative approaches to personalize customer experiences and contribute to their improvement.
• Follow risk and compliance processes and policies to safeguard customer assets and privacy.
• Keep current with the financial services marketplace, legal and regulatory environment, and personal banking products and practices.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
• Complete diverse tasks within established limits, handle escalations when needed, analyze issues, and determine next steps.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, perks, and rewards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree