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Case Management - Registered Nurse - Telehealth ( MT or PST)

CVS Health•Field-Colorado, AZ
•$60,522 - $129,615•Remote

About The Position

This is a full-time, remote telehealth role for a Registered Nurse who lives in a compact state in the Mountain or Pacific time zone and holds a compact license. The Case Manager RN assesses, plans, implements, and coordinates case management activities with members to evaluate medical needs and support overall wellness. The role develops proactive plans to address identified issues, improve short- and long-term outcomes, and integrate opportunities to enhance members’ wellness. The team works with disengaged and vulnerable members who may face multiple medical, behavioral, and social challenges. The position is scheduled Monday through Friday during standard business hours in the employee’s time zone, with one to two days per week extending until 7 PM MT or PT. The role is remote and requires a secure, private home workspace and a direct-wired internet connection that meets specified speed requirements. CVS Health provides work equipment, while the employee supplies workspace furniture. The position is eligible for a bonus, commission, or short-term incentive program in addition to base pay.

Requirements

  • Registered Nurse residing in the Continental United States with an unrestricted nursing license, multi-state/compact privileges, and the ability to be licensed in all non-compact states.
  • Must live in the Mountain or Pacific time zone.
  • At least 3 years of clinical or nursing practice experience.
  • At least 1 year of medical case management, care coordination, or discharge planning experience.
  • At least 3 years of experience with personal computers, keyboarding, navigating multiple systems, and MS Office Suite applications.
  • High-speed internet and the ability to hardwire the computer to a modem or router.
  • Direct-wired internet connection within 7 feet of the computer, with minimum speeds of 25 Mbps download and 3 Mbps upload; Wi-Fi and satellite internet are not permitted.
  • A quiet, secure, private, tidy, and organized designated home workspace that complies with CVS Health and HIPAA guidelines and allows uninterrupted work.
  • Work from within the state and city where the employee has confirmed they currently live.
  • Provide personal workspace furniture, such as a desk or standing desk, and be able to work at a desk for extended periods.
  • Meet and adhere to the stated work-from-home requirements, including required internet speeds.
  • Comfort setting up and using multiple monitors and navigating multiple applications simultaneously.
  • Ability to communicate using email, calendar invites, Teams messaging, and virtual meetings.
  • Experience with Microsoft Office 365 applications (Teams, Outlook, Word, Excel, and PowerPoint) or similar tools such as Google Workspace.
  • Ability to access secure systems such as VPNs and EHR portals; secure a computer when unattended; manage strong passwords; and recognize suspicious emails or links.
  • Ability to troubleshoot common technical issues independently and contact IT for unresolved issues.
  • Openness to learning new skills as the workplace evolves.
  • Associate degree in nursing required.

Nice To Haves

  • BSN preferred.
  • Telephonic case management experience.
  • Excellent communication and interpersonal skills.

Responsibilities

  • Use clinical tools and information and data review to evaluate members’ needs and benefits.
  • Apply clinical judgment and strategies to reduce risk factors and barriers and address complex health and social indicators that affect care planning.
  • Conduct assessments using information from various sources, considering all conditions, including comorbidities and multiple diagnoses that affect functionality.
  • Use a holistic approach to assess the need for referrals to clinical resources and other interdisciplinary team members.
  • Collaborate with the supervisor and other key stakeholders in members’ healthcare to overcome barriers to meeting goals and objectives.
  • Use case management processes in compliance with regulatory requirements and company policies and procedures.
  • Use motivational interviewing to support member engagement and understand members’ health status and needs.
  • Work on behalf of the client and the member’s provider.
  • Assess, plan, implement, and coordinate case management activities to evaluate medical needs and facilitate member wellness.
  • Develop proactive courses of action to address issues and improve short- and long-term outcomes.

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Bonus, commission, or short-term incentive program, based on eligibility

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