Referral Coordinator Jobs

About The Position

Requirements

• High School diploma or Associates Degree
• Experience in a customer service or healthcare related role
• Working knowledge of medical terminology and HIPAA regulations within office settings
• Innovative thinker with strong conceptual and problem-solving skills
• Meticulous attention to detail with the ability to multi-task
• Strong organizational, administrative, and time-management skills
• Ability to work under pressure and react effectively to emergency situations
• Ability to work collaboratively with all team-members
• Ability to use discretion while working with sensitive information
• Excellent documentation, communication, and technology skills
• Passionate about healthcare excellence

Nice To Haves

• Experience using electronic medical records
• Backgrounds in primary care, behavioral health, or walk-in care settings
• Genuine passion for serving rural and underserved populations

Responsibilities

• Process all diagnostic, specialty, and miscellaneous referral requests, ensuring appropriate supporting documentation is available.
• Obtain authorization for referrals and schedule appointments for patients as required.
• Maintain current knowledge of insurance prior authorization and referral requirements specific to payers.
• Maintain current knowledge of North Star Health providers, service locations, and initiatives.
• Collaborate with providers, patients, and payers to ensure timely completion of all referral requirements.
• Track referrals to ensure patients are scheduled, attended appointments, and all necessary information is received from specialists.
• Manage authorization worklist.
• Complete all referrals in accordance with established policy and protocol.
• Perform front-end administrative duties to meet patient needs efficiently.
• Manage telephone calls professionally, including voicemail, patient portal, and answering service messages.
• Schedule patient appointments following office protocols.
• Triage phone calls for immediacy of problem and route messages appropriately.
• Manage department inbox in an organized and systematic manner.
• Manage appointment functions such as ticklers, reminders, portal scheduling, eligibility, wait lists, and patient reminder calls.
• Handle all PHI according to North Star Health policy.
• Greet patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner.
• Maintain professional composure in difficult situations, de-escalate, and assist when appropriate.
• Demonstrate flexibility in work schedule and location based on organizational needs.
• Show competency in all areas of registration and appointment workflows, including scanning documents, obtaining photos, updating patient information, and collecting co-pays and patient due balances.
• Perform all other duties as assigned.
• Adhere to policies and procedures during all activities.

Benefits

• Competitive salaries and benefits
• Healthy work-life balance