Senior Referral Coordinator

BluePearl Vet, LLC•Egypt Lake-Leto, FL

22d•Hybrid

About The Position

The Senior Referral Coordinator supports hospital growth through referrals and execution of local marketing initiatives. This role is responsible for referral operations and workflow management, portal administration and optimization, tracking accuracy, and routine audits. The position serves as the primary operational contact for referring veterinary practices, building and maintaining strong relationships, and coordinating referral communication between referring veterinarians and clinicians. It also supports the onboarding of new referring practices, clinician introductions, and ensures timely resolution of referral questions and operational concerns. The role involves maintaining and improving in-hospital referral workflows, performing routine audits, developing and reinforcing standardized referral processes, and training hospital teams on referral workflows and documentation expectations. Additionally, the Senior Referral Coordinator identifies workflow gaps, partners with hospital leadership to implement improvements, monitors referral activity, and serves as the primary administrator for the referral portal, managing users, access, and routing. The role also involves educating referring practices on portal functionality, promoting portal adoption, monitoring portal utilization, coordinating issue resolution, and maintaining the Shared Referral Visit Tracker. This includes documenting PDVM visits, referral opportunities, competitor intelligence, and follow-up actions, as well as providing referral activity updates and operational insights to leadership. The position also executes outreach plans, conducts scheduled pDVM visits, delivers marketing materials, supports clinician introductions and service promotions, gathers market intelligence, and coordinates continuing education and community event logistics, including registration, vendors, materials, and onsite execution, followed by post-event operational follow-up.

Requirements

Professional, customer-service oriented.
Requires travel to local market hospitals (Tampa, Clearwater, Brandon, and Town & Country).
Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Experience in veterinary referrals or marketing.

Responsibilities

Responsible for referral operations and workflow management, portal administration and optimization, tracking accuracy, and routine audits.
Serves as the primary operational contact for referring veterinary practices.
Builds and maintains strong relationships with assigned referral partners.
Coordinates referral communication between referring veterinarians and clinicians.
Supports onboarding of new referring practices and clinician introductions.
Ensures timely resolution of referral questions and operational concerns.
Maintains and improves in-hospital referral workflows.
Performs routine audits to ensure referrals are accurately entered, assigned, and documented.
Develops and reinforces standardized referral processes.
Trains hospital teams on referral workflows and documentation expectations.
Identifies workflow gaps and partner with hospital leadership to implement improvements.
Monitors referral activity to ensure timely follow-up and appropriate case routing.
Serves as the primary administrator for the referral portal.
Maintains accurate clinician, service, and hospital information.
Manages portal users, access, and referral routing.
Educates referring practices on portal functionality and best practices.
Promotes portal adoption during PDVM outreach.
Monitors portal utilization and coordinate issue resolution.
Maintains the Shared Referral Visit Tracker.
Documents PDVM visits, referral opportunities, competitor intelligence, and follow-up actions.
Provides referral activity updates and operational insights to the CES and hospital leadership.
Maintains accurate referral reporting and documentation.
Executes outreach plans developed by the CES.
Conducts scheduled pDVM visits.
Delivers approved marketing materials.
Supports clinician introductions and service promotions.
Gathers market intelligence and identify opportunities for CES follow-up.
Coordinates continuing education and community event logistics.
Manages registration, vendors, materials, and onsite execution.
Completes post-event operational follow-up.